End User Support Secure Technician Job at Cheadle, Staffordshire Full Time NEW

End User Support Secure TechnicianApplyremote type: On-Sitelocations: Cheadletime type: Full timeposted on: Posted Todayjob requisition id: RLocation: Cheadle, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Job Description We are currently looking to recruit an End User Support Technician to join our team in Cheadle . The purpose of this role is to assist in supporting Thales UK’s IT infrastructure as a member of the End User Support (EUS) team with a focus and priority on supporting Thales UK’s secure environment. Key Responsibilities and Tasks: Working with colleagues as a member of the squad supporting Thales UK’s secure environment to provide the best possible service for users. Provide local and remote 1st/2nd and occasional 3rd line support for the secure environment, working on incidents and service requests raised from the UK Service Desk. Incident support, diagnosis and troubleshooting of reported issues on behalf of users. Point of contact for any service outages or high priority incidents. Assisting in the provision of root cause analysis and troubleshooting, ensuring that all data is accurate and up to date. Build, deployment and support of hardware using automated tools (SCCM) and manual processes. Providing support for Thales UK’s secure virtual desktop environment. Attending meetings and stand ups relating to the secure environment, highlighting ongoing and upcoming planned work ensuring clear visibility to EUS. Maintaining existing knowledge base articles and creating new ones as needed. Working with and assisting the local EUS squad supporting the wider Thales UK IT environment. Ensure appropriate support is provided within contractual support hours (37 hours total – 8hrs Mon to Thu and 5hrs Fri). However, a flexible approach is expected as the role may require occasional evening and weekend work. There might also be a requirement for on-call if needed. Qualifications, Experience and Skills: Experience in an IT support role, providing assistance to users both in person and remotely. Skilled in diagnosing issues and quickly finding effective solutions. Experience supporting desktop/laptop environments covering Windows 11, Windows 10 and Office applications. Skills with engineering and bespoke applications desirable. Exposure to working in secure or restrictive IT environments highly desirable. Focus on team work, working closely with colleagues locally and at remote locations as required. Ability to prioritise and action calls in busy environment and to take on work delegated by central Service Desk. Capability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses. Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally. Highly flexible attitude is required with the ability work independently, seek out work and take on tasks. UK nationality required due to need for security clearance. Knowledge of the following: Desktop support (Windows 11 / Windows 10 / Office), Fault-Finding and Troubleshooting skills, User Administration, SCCM, Bitlocker, VMware/Omnissa Horizon, Active Directory, Software Installation, Laptop/Desktop buildsDesirable: Automation tools (such as SCCM) Virtual Desktop Environments Network patching and Cable Tracing Hardware Installation/Troubleshooting iOS / Android / Phone Support Good knowledge of – IP, WINS, DHCP, DNS, Group Policy etc. Multifactor authentication (MFA) experience Security Clearance Requirement: Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.Please visit the UKSV website for further guidance: Benefits: 28 days annual leave (plus bank holidays) with opportunity to buy up to 40 hours/year (pro rata) 24 hours volunteering paid for Private healthcare (grade dependent) Pension scheme Life cover 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.Join Thales in the UK – Innovate with us and shape the future!