Technical Support Engineer Job at Ferndown Full Time NEW

If you’re passionate about delivering exceptional customer experiences and have a keen interest in technology, this is a great opportunity to start your career in tech.

From day one, you’ll build your technical understanding by supporting customer and internal queries, resolving incidents, giving you valuable exposure to how our services are delivered and supported.

You’ll gain practical experience working with modern platforms and technologies, while working towards industry recognised certifications from leading technology providers. No previous technical experience is required, as full training and ongoing support are provided.

What you’ll be responsible for:

• Delivering industry leading levels of customer service as part of our Service Operations team
• Acting as a trusted first point of contact for customers, providing clear technical advice and guidance
• Resolving incidents and service requests efficiently to maintain outstanding service levels
• Supporting customer requests and helping identify appropriate solutions
• Collaborating with colleagues to deliver a consistent, joined up customer experience
• Proactively developing your technical knowledge and understanding of our products and services
• Taking part in the on-call rota once established, with full training, support and clear escalation routes
• Contributing to consistently strong customer Net Promoter Scores by delivering a reliable, professional service experience in every customer interaction

What you’ll bring:

• Proven experience in a customer-facing role, delivering positive outcomes
• A genuine interest in technology and how it supports better customer experiences
• Strong relationship-building skills, focused on exceeding customer expectations
• Confident communication skills, with the ability to listen and respond effectively
• Ability to manage priorities and a busy workload with focus and efficiency
• A proactive, creative approach to problem solving
• Commitment to continuous learning and striving for excellence
• A positive attitude, resilience and ambition to go above and beyond

Why join Bistech:

At Bistech, our people matter. You will be part of a people‑first culture, reflected in our standout employee Net Promoter Score and underpinned by strong teamwork, supportive leadership, and a commitment to development. You’ll also benefit from:

• An enhanced, matched company pension scheme, helping you plan confidently for the future
• Tailored development opportunities that support long term career goals and development in your role
• Ongoing investment in industry-leading training, to help you grow and progress
• A generous holiday allowance, that supports a healthy work life balance
• Private Medical for added peace of mind
• Access to an Employee Assistance Programme, offering confidential wellbeing support
• Access to financial health services, supporting your long-term wellbeing
• Mental health support from trained Mental Health First Aiders
• Annual summer and winter parties to celebrate our ongoing success and bring us all together
• Sustainable travel scheme options that support greener choices
• The opportunity to give back to causes close to your heart, through annual sponsorship via our Community Fund

We’re proud to be a Disability Confident Employer, giving the assurance that our recruitment process and progression opportunities are inclusive and accessible for all. 

To discuss any reasonable adjustment that you may require during the recruitment process, please contact our People and Culture team on:

[email protected] / 01202 33 22 66

Job Types: Full-time, Permanent

Work authorisation:

• United Kingdom (preferred)

Work Location: In person