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Full job descriptionIT Applications & Systems Analyst
*Nottingham
*Permanent
*£35,000 – £38,000 + benefits
Looking for a role where you can genuinely influence systems, projects, and business change?
*This is a fantastic opportunity for an experienced IT professional to step into a highly visible, business-facing role focused on applications, ERP systems, digital transformation, and business improvement.
*Joining at a key stage of growth and investment, you’ll play an important role in supporting and developing core business systems, helping drive technology improvements, and supporting a major ERP and CRM transformation programme.
*This role would suit someone with a strong technical support and applications background who is comfortable working across projects, systems, reporting, and stakeholder engagement — someone who enjoys being embedded within the business rather than sitting purely in a service desk environment.
The Role
*This is a varied and hands-on position combining applications support, systems improvement, project delivery, and stakeholder collaboration.
*You’ll act as a key escalation point within the IT function, sitting between the existing Service Desk team and the IT Manager, helping provide senior technical support, systems expertise, and project delivery across the business.
*Importantly, an established 1st line support function is already in place, meaning this role is focused far more on escalations, systems support, applications, improvement work, and projects rather than high-volume service desk support.
Key responsibilities include:
*Supporting and improving core business applications, ERP systems, and Office 365 environments
*Acting as an escalation point for complex 2nd and 3rd line issues, providing guidance and support to the 1st line team
*Working closely with the IT Manager to support IT operations, projects, and business change initiatives
*Playing a key role in a major CRM and ERP transformation programme
*Supporting the implementation and ongoing development of Microsoft Dynamics and wider business systems
*Working closely with stakeholders across the business to identify opportunities for process improvement and digitalisation
*Supporting reporting, management information, and business data requirements through tools such as SQL and Power BI
*Managing and contributing to IT and business change projects, including stakeholder communication, reporting, planning, and coordination
*Supporting infrastructure, networking, and wider IT operations where required
*Assisting with IT security, governance, and compliance activities
What We’re Looking For
*Strong experience within an IT support, applications, or business systems role
*Previous experience supporting ERP systems is essential
*Experience with Microsoft Office 365 administration and support
*Exposure to Microsoft Dynamics would be highly beneficial, though not essential
*Experience operating across 1st / 2nd / 3rd line support environments
*Ability to troubleshoot and resolve more complex technical and systems issues
*Good understanding of networking and infrastructure fundamentals
*Experience producing reports and MI using SQL, Power BI, or similar tools
*Excellent communication skills with the confidence to work closely with stakeholders across the business
*Comfortable operating in a highly visible, people-facing role
*Proactive, organised, and capable of managing multiple priorities
Why Apply?
*Genuine step up from traditional support into a broader applications and systems role
*Existing 1st line support function already in place, allowing you to focus on escalations, systems, projects, and improvement work
*Opportunity to work closely with senior stakeholders and influence business systems strategy
*Exposure to major ERP and CRM transformation projects
*Broad technical exposure across applications, infrastructure, reporting, and business change
*Strong long-term progression potential within a growing business
*Nottingham
*Permanent
*£35,000 – £38,000 + benefits
Looking for a role where you can genuinely influence systems, projects, and business change?
*This is a fantastic opportunity for an experienced IT professional to step into a highly visible, business-facing role focused on applications, ERP systems, digital transformation, and business improvement.
*Joining at a key stage of growth and investment, you’ll play an important role in supporting and developing core business systems, helping drive technology improvements, and supporting a major ERP and CRM transformation programme.
*This role would suit someone with a strong technical support and applications background who is comfortable working across projects, systems, reporting, and stakeholder engagement — someone who enjoys being embedded within the business rather than sitting purely in a service desk environment.
The Role
*This is a varied and hands-on position combining applications support, systems improvement, project delivery, and stakeholder collaboration.
*You’ll act as a key escalation point within the IT function, sitting between the existing Service Desk team and the IT Manager, helping provide senior technical support, systems expertise, and project delivery across the business.
*Importantly, an established 1st line support function is already in place, meaning this role is focused far more on escalations, systems support, applications, improvement work, and projects rather than high-volume service desk support.
Key responsibilities include:
*Supporting and improving core business applications, ERP systems, and Office 365 environments
*Acting as an escalation point for complex 2nd and 3rd line issues, providing guidance and support to the 1st line team
*Working closely with the IT Manager to support IT operations, projects, and business change initiatives
*Playing a key role in a major CRM and ERP transformation programme
*Supporting the implementation and ongoing development of Microsoft Dynamics and wider business systems
*Working closely with stakeholders across the business to identify opportunities for process improvement and digitalisation
*Supporting reporting, management information, and business data requirements through tools such as SQL and Power BI
*Managing and contributing to IT and business change projects, including stakeholder communication, reporting, planning, and coordination
*Supporting infrastructure, networking, and wider IT operations where required
*Assisting with IT security, governance, and compliance activities
What We’re Looking For
*Strong experience within an IT support, applications, or business systems role
*Previous experience supporting ERP systems is essential
*Experience with Microsoft Office 365 administration and support
*Exposure to Microsoft Dynamics would be highly beneficial, though not essential
*Experience operating across 1st / 2nd / 3rd line support environments
*Ability to troubleshoot and resolve more complex technical and systems issues
*Good understanding of networking and infrastructure fundamentals
*Experience producing reports and MI using SQL, Power BI, or similar tools
*Excellent communication skills with the confidence to work closely with stakeholders across the business
*Comfortable operating in a highly visible, people-facing role
*Proactive, organised, and capable of managing multiple priorities
Why Apply?
*Genuine step up from traditional support into a broader applications and systems role
*Existing 1st line support function already in place, allowing you to focus on escalations, systems, projects, and improvement work
*Opportunity to work closely with senior stakeholders and influence business systems strategy
*Exposure to major ERP and CRM transformation projects
*Broad technical exposure across applications, infrastructure, reporting, and business change
*Strong long-term progression potential within a growing business
