Desktop Support Analyst Job at Burnham Full Time NEW

Who we are and what we do:

Atcore, part of Travelsoft, is a global travel technology provider, with an unrivalled reputation for innovation and partnership spanning our 40 year history.

ATCOM, our market leading reservation and distribution platform, powers business transformation for the global brands we partner, brands such as TUI, easyJet holidays, DER Touristik and Center Parcs, delivering increased profitability through operational efficiencies and optimal customer experience. Combining unparalleled industry expertise with market leading proven technology, ATCOM powers over 23 million holidays and over £20 billion in bookings for our partners each year.

We have an exciting opportunity for a junior Desktop Support Analyst to join our ITS team and provide first-line and hands-on IT support across Atcore’s internal technology estate.

This role is ideal for someone early in their IT support career who is keen to learn, build practical experience, and grow within a supportive team environment.

What you would do as our Desktop Support Analyst:

• Provide day-to-day support for desktop and laptop devices across the business
• Assist with the deployment, setup, maintenance, and troubleshooting of Windows devices, Microsoft 365 applications, and other standard business software
• Support basic hardware configuration, device troubleshooting, and break-fix activities
• Help users with mobile device connectivity to corporate applications such as email and multi-factor authentication
• Provide support for Microsoft Voice2Teams telephony issues, escalating more complex problems where appropriate
• Carry out basic network connectivity troubleshooting and assist with network port patching when required
• Maintain clear and accurate updates in the ITSM ticketing system (ServiceNow)
• Support asset management and keep hardware and software records up to date
• Assist with Active Directory user account updates, including moves, adds, and changes
• Work closely with the wider IT team to learn processes, follow standards, and support the delivery of a reliable internal IT service

To be successful in this role, you should be able to demonstrate the following:

• Some previous experience in an IT support, service desk, helpdesk, or customer-facing technical role, whether through work experience, apprenticeship, placement, or similar
• A good basic understanding of Windows operating systems, Microsoft 365 / Office, and common desktop applications
• An interest in learning how to deploy, support, and maintain desktop and laptop devices in a business environment
• Awareness of basic networking concepts and the ability to help diagnose straightforward connectivity issues
• Exposure to user account administration, endpoint setup, or ticketing systems would be beneficial but is not essential
• A methodical approach to problem-solving, with good attention to detail and the ability to follow processes and guidance
• Strong communication and customer service skills, with a willingness to learn from colleagues and escalate issues appropriately
• A positive, proactive attitude and enthusiasm for building a career in IT support

Why join ATCORE:

We offer a wide range of benefits including employer-matched pension, travel insurance, healthcare schemes, life insurance, and more.

We pride ourselves on retaining and developing our people, with a uniquely low employee turnover rate of around 5% and most employees having been with us for over 10 years.

Based in Slough, UK, Atcore employs around 250 people with an unrivalled combination of industry and technical expertise.

Join us in supporting technology that powers millions of travel experiences worldwide.