Customer Service Assistant x 2 Job at Basingstoke Full Time NEW

Job Description

Customer Services / Data skills

Temporary Customer Service Representative (10-Month Contract) – Basingstoke – £15 per hourAre you an organised, people-focused professional who thrives in a fast-paced customer environment? Our client is looking for a Customer Service Representative to support UK-wide clinical and industrial customers for a 10-month temporary assignment. This role is based in Basingstoke, with plenty of available parking
You’ll play a key part in ensuring customers receive exceptional service – from managing orders and resolving delivery queries to coordinating with internal teams to keep everything running smoothly.What You’ll Be Doing

• Managing customer data – keeping records accurate and up to date for compliance and audit purposes.
• Processing quotations & orders – raising quotes, orders and schedule agreements to agreed service levels.
• Handling customer enquiries – providing friendly, efficient support via phone and email.
• Working cross-functionally – collaborating with distribution, planning, finance and sales operations to resolve issues and manage expectations.
• Investigating queries & complaints – taking ownership and ensuring swift resolution.
• Tracking deliveries – liaising with courier partners and monitoring shipment progress.
• Supporting daily operations – contributing to daily meetings and managing shared inboxes.
• Maintaining performance targets – helping achieve Lines On Time In Full (LOTIF) goals.
• Promoting safety & compliance – following company policies and encouraging safe working practices.
• What We’re Looking For
• Customer service experience – ideally in a team-based, customer-facing environment.
• Strong communication skills – confident, clear and professional.
• Excellent organisation & attention to detail – able to manage multiple tasks accurately.
• Problem-solving mindset – proactive and solutions-focused.
• SAP experience – desirable but not essential.
• Good MS Word & Excel skills – intermediate to advanced level.
• Pharmaceutical or scientific industry exposure (preferred but not required).
• What’s On Offer
• £15 per hour
• 10-month temporary contract
• Basingstoke location with parking
• Supportive team environment
• Opportunity to gain experience in a leading scientific/industrial organisation

If you feel you have the required skills to be able to ‘hit the ground running’ in this role – please apply, and we will be in touch to discuss further.#4797671