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Full job descriptionOur outstanding and successful client, a national IT Service Provider who support some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.
You will be based in the Essex &Northeast London area and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.
You’ll be the bridge between tech issues and business success – making a tangible difference for customers!
Location: Essex & North London region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van + fule card provided (full, clean manual UK Licence required to be considered for this role).
Hours: Monday to Friday (core hours will be between 8am-5:30pm – with 1 in 8 weekends)
Salary & Benefits: Salary will be £26,300 (£24,200 plus £2,100 for standard weekend overtime), plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.
What You’ll Do:
*Visit customer sites to diagnose & resolve EPOS, network, and business system issues
*Capture photographic evidence and compile clear, actionable reports
*Coordinate fixes – liaise with management, IT providers & third parties
*Mediate IT solutions between franchisees, service desks, and IT contractors
*Ensure accurate stock tracking & report completion for smooth operations
*Keep stakeholders informed & updated at all times
What we’re looking for:
*Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
*Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
*High degree of flexibility in terms of hours of work and location.
*High level of health, safety and environmental compliance
*Full clean driving license.
*Clean DBS required.
You will be based in the Essex &Northeast London area and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.
You’ll be the bridge between tech issues and business success – making a tangible difference for customers!
Location: Essex & North London region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van + fule card provided (full, clean manual UK Licence required to be considered for this role).
Hours: Monday to Friday (core hours will be between 8am-5:30pm – with 1 in 8 weekends)
Salary & Benefits: Salary will be £26,300 (£24,200 plus £2,100 for standard weekend overtime), plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.
What You’ll Do:
*Visit customer sites to diagnose & resolve EPOS, network, and business system issues
*Capture photographic evidence and compile clear, actionable reports
*Coordinate fixes – liaise with management, IT providers & third parties
*Mediate IT solutions between franchisees, service desks, and IT contractors
*Ensure accurate stock tracking & report completion for smooth operations
*Keep stakeholders informed & updated at all times
What we’re looking for:
*Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
*Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
*High degree of flexibility in terms of hours of work and location.
*High level of health, safety and environmental compliance
*Full clean driving license.
*Clean DBS required.
