2nd Line IT Support Engineer Job at England,West Midlands,Birmingham Full Time NEW

I’m currently working with a growing organisation looking to bring in a Level 2 Support Engineer to join their IT team. This is a great opportunity for someone with solid infrastructure and Microsoft 365 support experience who enjoys troubleshooting complex issues and working across a variety of technologies.

You’ll be working as part of a collaborative IT team, providing second-line support across cloud, infrastructure, networking, and virtualisation platforms.

Key Responsibilities
*Provide Level 2 support across IT infrastructure and cloud services
*Support and manage Microsoft 365 environments
*Assist with endpoint and device management via Intune
*Manage identity and access using Entra ID, MFA and conditional access
*Configure and maintain Veeam Backup & Replication
*Support virtualisation platforms (Hyper-V and/or VMware)
*Troubleshoot Remote Desktop Services and Azure Virtual Desktop environments
*Assist with patching and infrastructure updates
*Provide remote troubleshooting for technical incidents
*Maintain clear technical documentation
*Manage incidents and requests within an ITSM ticketing system

Required Skills & Experience
*Microsoft 365 administration (including Defender, Intune, Entra ID)
*Experience with Veeam Backup & Replication
*Virtualisation experience (Hyper-V and/or VMware)
*Experience supporting Remote Desktop Services or Azure Virtual Desktop
*Strong troubleshooting experience across infrastructure environments

Networking fundamentals, including:
*TCP/IP
*DNS & DHCP
*VLANs & VPNs
*Active Directory
*SFTP
*Understanding of SAN storage concepts
*Experience working with ITSM ticketing systems in high-volume environments
*Strong communication skills when working with both technical and non-technical users

What We’re Looking For
*A proactive problem-solver who enjoys diagnosing technical issues
*Someone comfortable working in a fast-paced support environment
*Strong documentation and communication skills
*A team player who enjoys learning new technologies