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Admin & Shipping ClerkKidlington, Oxfordshire, United Kingdom Qualifications/Skills and knowledge: Previous logistics experience desired but not essential Energy and ability to work under time pressure Strong oral and written communication skills Effective decision-making skills coupled with the ability to problem solve Experience of working cross-functionally Results driven Key Performance Indicators: 100% turn around and daily shipment of dosimeters Ownership of shipping and receiving mailbox Emails to be responded to within 72 hrs (as tracked by Zendesk) or 48hrs for VIPS Net Promotor Score (NPS) survey results with improvement trend Fortive Corporation Overview Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at . Job Purpose: The Admin & Shipping Clerk is an essential role encompassing all elements of logistics and customer support allowing us to meet and surpass customer expectations. Reporting directly to the Customer Success Manager, the role is to support the Shipping & Receiving Clerk for all logistics tasks whilst working cross functionally and following set procedures to ensure we maintain our strong position within the market. Stric adherence to process is essential to ensure we maintain our accredited regulatory status. Primary Responsibilities: The primary role of the Admin & Shipping Clerk is provide support and absence cover to the Shipping & Receiving Clerk (to turn around both new dosimeters for onwards delivery to customers and the timely return of used dosimeters to Glenwood USA to ensure we meet our regulatory reporting timelines) and take care of all administrative tasks not handled by customer service or sales. The role requires communication with customers either via phone or emails. This is tracked via Zendesk. As we are a small team and due to the inconsistency of the logistic demands a demonstrable team player attitude is essential, along with the ability to work to defined goals and Key Performance Indicators (KPI’s). The required tasks include, but are not restricted to;Shipping & Receiving Tasks Processing of all inbound and outbound dosimeters in accordance with standard work, ensuring 100% daily turnaround To act as point of contact and escalation for couriers/post, including daily chasing if UPS not on site by 3pm Daily shipment tracking to spot potential delays and escalate concerns accordingly Respond to customer Shipping enquiries via email or telephone, on Zendesk Reading and reporting of control dosimeters to minimise any future potential transit dose problems Emergency readings of customer dosimeters, with strict adherence to time constraints Orderly self-ordering of logistics supplies (boxes, tape, bubble wrap etc) Engagement with wider team, particularly US operations.Administration Tasks Take care of all administrative tasks related to Irish and overseas customers shipments Obtain all customer remittances from Zendesk and save in shared file Upload invoices to customer specific web portals Process and send Passbook requests Process all accessory orders such as badge board and holder requests. Liaise with manual release customers via telephone on monthly basis and process their shipment orders. Organise regular appointments with external company to attend site to complete secure shredding of confidential information. To carry out any other additional duties as and when required.
