Assistant Community Cafe Manager- Birmingham City FC Job at Birmingham, West Midlands (County) Full Time NEW

At Levy UK + Ireland, we believe great hospitality creates places where people want to be.

We’re looking for an exceptional Assistant Café Manager to support the day-to-day operation of an exciting new social café space at St. Andrew’s @ Knighthead Park, home of Birmingham City Football Club.

This isn’t a traditional café. It’s a destination designed to bring people together – a workplace café, informal meeting space, social hub, hospitality touchpoint and vibrant matchday destination.

As Assistant Café Manager, you’ll work alongside the Café Manager to help create an environment where guests feel welcomed, teams feel inspired and every interaction reflects the very best of hospitality.

You’ll play a hands-on role in leading the team, maintaining high standards and ensuring the venue consistently delivers exceptional experiences.

We’re looking for someone who combines strong operational awareness with genuine warmth, energy and a passion for people.

The Opportunity

Working closely with the Café Manager and Levy leadership team, you’ll support all aspects of the café’s daily operation while helping to shape a welcoming, high-performing and commercially successful environment.

You’ll be a visible leader on the floor, supporting the team during busy service periods, championing great hospitality and helping to ensure every guest leaves with a positive impression.

This is an exciting opportunity for someone looking to develop their leadership career within one of the most innovative hospitality environments in sport and entertainment.

What You’ll Be DoingSupporting Daily Operations

You’ll help ensure the café runs smoothly, efficiently and consistently, delivering an excellent experience for every guest.

You’ll:

• Support the day-to-day operation of the café and social space
• Help create an environment that feels welcoming, vibrant and well-presented
• Support opening, service and closing procedures
• Maintain high standards across coffee, food and grab-and-go offers
• Assist with managing guest flow and service during peak periods
• Support matchday operations and event activity
• Work collaboratively with club teams and partners to maintain operational excellence

Supporting and Developing the Team

Great hospitality starts with great people.

You’ll help create a culture where team members feel valued, supported and empowered to deliver their best.

You’ll:

• Support the recruitment, onboarding and development of team members
• Coach and motivate colleagues through day-to-day leadership
• Help maintain a positive, inclusive and people-first culture
• Support training and development initiatives
• Lead by example through your attitude, professionalism and guest focus
• Help maintain high service standards across the team

We’re not looking for scripted service.

We’re looking for authenticity, personality and people who genuinely care.

Delivering Outstanding Guest Experiences

You’ll be at the heart of creating memorable experiences for everyone who visits the venue.

You’ll:

• Build positive relationships with guests and regular visitors
• Champion proactive, friendly and engaging service
• Support the resolution of guest feedback and service recovery
• Identify opportunities to improve the guest experience
• Help create an atmosphere that encourages people to return again and again

Supporting Commercial Performance

You’ll understand the role great service plays in driving business success.

You’ll:

• Support delivery of sales and profitability targets
• Monitor product availability and presentation standards
• Assist with stock management and ordering processes
• Support merchandising, promotions and seasonal campaigns
• Help identify opportunities to increase guest engagement and repeat visits
• Contribute ideas to continuously improve the offer and customer experience

Maintaining Standards

You’ll help ensure operational excellence across all aspects of the venue.

You’ll:

• Support compliance with food safety, health & safety and allergen procedures
• Maintain cleanliness and presentation standards throughout the café
• Assist with stock control and operational administration
• Help ensure company policies and brand standards are consistently met
• Support the Café Manager in maintaining a safe and efficient working environment

About You

We’re looking for someone who brings:

• Experience within a café, hospitality, food service or guest-facing environment
• Previous supervisory or team leadership experience
• A passion for hospitality and creating memorable experiences
• Strong communication and interpersonal skills
• Good organisational and problem-solving abilities
• A positive, proactive and hands-on approach
• High standards and attention to detail
• The confidence to lead from the front during busy service periods

Most importantly, you’re someone who:

• Notices the small things
• Takes pride in creating great environments
• Supports and motivates others
• Leads through example
• Genuinely cares about people and experiences

Why Join Levy UK + Ireland?

This is an opportunity to be part of something special.

Birmingham City Football Club is entering an exciting new chapter, with significant investment, ambitious plans and a long-term vision for the future of the stadium estate and wider Sports Quarter development.

As a strategic partner, Levy UK + Ireland is helping to shape that future through exceptional hospitality experiences.

This new space will be:

• Part café
• Part clubhouse
• Part workplace hub
• Part social destination

We’re looking for someone who can help bring that vision to life every day while developing their own career within one of the UK’s leading hospitality businesses.

If you’re passionate about people, hospitality and creating places where communities thrive, we’d love to hear from you.