Business Analyst (Saas / Software) Job at City of Westminster SWA Full Time

Job Description

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

Business Analyst – (SaaS)

£35,000 – £50,000 DOE | Fully Remote with up to 25% UK Travel

Excellent Benefits including private healthcare, enhanced pension, rising holiday, dedicated learn time each month, flexible working, EAP and more.

An exciting opportunity has arisen with a growing and innovative SaaS business that develops specialist software solutions. Due to continued growth, they are looking to hire a Business Analyst to join their collaborative and customer-focused Product team.

This is an excellent opportunity for an experienced Business Analyst who enjoys understanding customer challenges, uncovering requirements and translating complex business needs into clear, actionable specifications that drive product improvements.

Working closely with customers, the Product Owner and Development team, you will play a key role in shaping product enhancements, facilitating discovery sessions, documenting requirements and ensuring solutions are aligned to both user needs and business objectives.

The platform includes financial and compliance-related workflows, so previous property management or accounting software experience is welcomed, although it not a requirement for someone keen to learn. The business has strong subject matter expertise internally and is looking for someone with excellent Business Analysis skills, curiosity and a genuine interest in learning about customer processes and industry requirements.

Business Analyst – Key Responsibilities:

• Gather, analyse and document business and user requirements
• Facilitate workshops, discovery sessions and stakeholder meetings
• Produce functional specifications, user stories, process maps and supporting documentation
• Work closely with customers to understand workflows, challenges and opportunities for improvement
• Support backlog refinement and requirements clarification alongside the Product Owner
• Collaborate with Development and Customer Success teams throughout the product lifecycle
• Participate in user acceptance testing and feedback gathering activities

Business Analyst – Key Requirements:

• Minimum 3 years’ Business Analyst experience within a SaaS / software development environment
• Strong requirements gathering, analysis and documentation skills
• Experience producing user stories, functional specifications and process maps
• Excellent stakeholder management and communication skills
• Experience facilitating workshops, discovery sessions or customer interviews
• Familiarity with tools such as Jira, Azure DevOps, Confluence, Miro, Lucidchart or Visio
• A proactive and inquisitive mindset with the ability to quickly understand new industries and business processes

Desirable:

• Exposure to financial, accounting or compliance-related systems
• Experience working within a product-led software environment
• Knowledge of property management, real estate or related sectors

This is a fully remote position with occasional travel to customer sites and company events across the UK (up to 25%).

The company offers a genuinely supportive and collaborative culture, strong long-term career development opportunities and the chance to make a visible impact within a growing software business. You’ll work closely with senior stakeholders, help shape the future direction of the platform and join a team that values innovation, learning and continuous improvement. xhkmmrq

Sound interesting and something you would love to be part of? Apply today!