Business Support Administrator Job at City of London Full Time

You’re the one who notices what needs doing… and does it!

You’re probably the organised one in your family and friendship group, the person who spots what needs doing before anyone asks. You thrive when you’re busy, juggling priorities, supporting people, and making sure things run smoothly behind the scenes.

Have we just described you? If so, our Business Support Administrator opportunity here at Goodman Jones LLP could be perfect for you.

You’ll be joining a brilliant Business Support Team that sits right at the centre of the firm, supporting colleagues across the business and helping keep day-to-day operations running smoothly.

This is a fully office-based role (five days a week), ideal for someone who enjoys being at the centre of a busy, collaborative firm and likes knowing that their work keeps everything and everyone running smoothly.

Working as part of a pooled Business Support function, no two days are quite the same. One moment you may be coordinating onboarding documentation, managing workflow requests and supporting billing processes, and the next helping with client meetings, office operations or wider administrative support across the firm.

A big part of your role will involve answering incoming calls and greeting visitors (with a twist)… we don’t have a formal reception area! Instead, you’ll be based amongst the teams in our open-plan office environment, immersed in the action rather than isolated behind a reception desk.

You’ll be right in the middle of it all, keeping things organised, people supported and the office running smoothly.

What You’ll Be Doing

Learning! Our Practice Leadership Team (who this role reports into) are big on developing their people, encouraging skill growth across different business areas and supporting everyone’s personal development.

This is a genuinely varied role that combines operational support, administration, workflow coordination and client-facing responsibilities. You’ll be joining a brilliant Business Support Team, working closely with colleagues across the firm to support the smooth running of the business for our 12 Partners and 100+ team members.

Your day-to-day will include:

• Managing shared inboxes and workflow requests, prioritising queries, escalating issues where appropriate and helping coordinate work across the firm.
• Producing and formatting client documentation, engagement letters, correspondence and reports using Microsoft Word.
• Coordinating diaries, meetings and boardroom logistics, including refreshments, meeting set-up and visitor coordination.
• Supporting KYC, AML and client onboarding administration through systems including First AML, while maintaining accurate records across Dynamics, APS, iManage and DocuSign.
• Assisting with billing administration and practice support processes, ensuring information is accurate and deadlines are met.
• Maintaining spreadsheets, trackers and operational records using Excel and other firm systems.
• Liaising professionally with suppliers, contractors, banks and external service providers.
• Supporting internal and external events, training sessions and social activities.
• Supporting administrative workflows across multiple digital systems and working with evolving technology, automation and AI-enabled tools including Microsoft Copilot.

Whilst doing your role, you’ll be part of a friendly, collaborative and trusted team that really does make the firm work. No doubt you’ll quickly become one of the go-to people in the office!

The Details

• Salary: £35-36,000
• Hours: 35 hours per week
• Contract: Permanent, full-time
• Location: Fitzrovia/West End, London – office based, 5 days per week
• Benefits: 33 days’ annual leave, flexible bank holiday offering, above-average
• Pension contribution, and much more (full listing on our careers page).
• Interview Process: Two-stage process (initial discussion with the Talent Team, followed by an in-person interview).
• Online skills assessments will take place before the second stage.

Who We’re Looking For

Whilst we are happy to support training on systems and firm-specific processes, this role would suit someone who already has experience working within a busy professional or operational support environment and enjoys balancing a wide variety of responsibilities. We’re looking for someone who:

• Has previous experience in a business support, operational administration, team support or professional services support role.
• Is comfortable managing multiple priorities, balancing reactive requests alongside planned work and maintaining organisation during busy periods.
• Has experience supporting multiple stakeholders within a fast-paced professional-services environment.
• Produces accurate, professional and well-presented work, with strong attention to detail across documents, systems and administrative processes.
• Communicates confidently and professionally with colleagues, clients, suppliers and external contacts.
• Has strong organisational skills and uses initiative confidently to manage workload, solve problems and follow tasks through to completion.
• Is comfortable working across multiple digital systems, workflows and administrative platforms.
• Has good working knowledge of Microsoft Word, Outlook and Excel, including document formatting, spreadsheets and professional correspondence.
• Is adaptable, proactive and enjoys working within a collaborative team environment where priorities can shift quickly.
• Likes staying busy! Sitting idle isn’t your style, you’re always ready to lend a hand.
• Is flexible and willing to occasionally support client events or operational activities outside of regular working hours.

Desirable

• Experience working within an accountancy practice or professional services environment.
• Familiarity with KYC, AML or client onboarding administration.
• Experience supporting billing, WIP or finance administration processes.
• Experience using systems such as APS, Dynamics, iManage, DocuSign or First AML.
• Experience using Microsoft Copilot or other AI-enabled workplace tools.

Who are Goodman Jones LLP?

At Goodman Jones LLP, we blend professionalism with a warm, personable approach. Founded in 1934, we’re a top 60 independent accountancy practice with a diverse client base ranging from UK owner-managed businesses to international subsidiaries, charities and start-ups.

We’re committed to our core values: Excellence & Efficiency, Ownership & Responsibility, Personal Development, Teamwork, Good Ethics & Professionalism and Client Focus.

Our Fitzrovia office is designed around collaboration, flexibility and teamwork, and our Business Support Team plays a huge part in creating a welcoming, organised and professional environment across the firm.

Inclusion and Belonging

At Goodman Jones LLP, we’re committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe diversity brings fresh perspectives and ideas, driving innovation and excellence. We encourage applications from individuals of all backgrounds, experiences and identities, including those from underrepresented groups.

If our values resonate with you, we’d love to hear from you and help build a culture where everyone can thrive.

Everyone who applies will receive a response.

Note for Agencies: This recruitment process is managed by our Talent Partner. We are not engaging agencies for this role.