Clerical Officer​/Receptionist Job at Caerphilly Full Time

Job Overview

We’re seeking a part-time, dedicated individual to join the Diagnostic Imaging Department as a key player in maintaining the highest standards of administrative, clerical, and computer processes.

You will be the welcoming face and the first point of contact for patients entering the department, ensuring every patient is registered accurately and efficiently onto the Trust’s IT system. Your role will be pivotal in enhancing patient care through effective communication and seamless service.

This role requires flexibility, a commitment to excellence, and the ability to work under the direction of the Clerical Manager to support all Imaging Departments.

Main duties

• Register patients efficiently and accurately on the Trust’s IT system
• Serve as the first point of contact for patient and relative enquiries in person and over the phone
• Maintain and organise patient records, including filing and scanning
• Liaise with both internal and external agencies to support patient care
• Uphold the high standards of the Diagnostic Imaging Department’s reception area
• Assist in the induction, orientation, and training of new team members
• Attend and complete all Trust-mandated training sessions
• Work collaboratively as part of a large, supportive administration team

Person Specification Experience

• Clerical / Administrator experience
• Previous NHS experience
• Prior experience of performing Reception desk duties

Qualifications

• Educated to GCSE standard
• NVQ in Business & Administration

Knowledge

• Knowledge and understanding of Confidentiality and the Data Protection Act
• Knowledge of NHS systems

Key Skills

• Good standard of written and verbal communications
• Good telephone skills, keyboard and computer skills

Disclosure & Barring Check Fee

Where your role requires a DBS check, the Trust will pay the fee upfront and reclaim the cost (including a £5 admin fee) from your first month’s salary. Volunteers are exempt.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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