Log In
Sign Up
Full job description
Summary of Essential Duties and Responsibilities:
The Help Desk Specialist provides timely, responsive, and accurate support and problem resolution to the Firm’s lawyers and staff. Responsibilities include receiving and logging calls, emails, and voicemails; troubleshooting end user incidents; fulfilling service requests; and providing proper escalation and follow-up on all issues. The Help Desk Specialist may be asked to provide documentation for problem solving measures on various applications. Training will be provided.
Work hours are 12:00 AM – 8:00 AM, Sunday – Thursday.
Required Qualifications:
- Bachelor’s degree with a major in computer technologies preferred.
- Previous experience as help desk specialist or in an IT related support role preferred.
- Demonstrate ability to perform in positions of responsibility, preferably in a legal environment.
- Proficient with MS Office, Outlook, and Windows 7/10 preferred.
- Strong leadership, organizational, and excellent written and verbal communication skills are essential.
- Ability to listen, work directly with lawyers and staff, answer phones, document problems, and speak and write in terms easily understood.
- Aptitude for learning new software products and applying troubleshooting skills to assist callers.
- Able to work with minimal supervision as well as work in a team environment.
Jones Day offers competitive salaries and benefits to all employees. Compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience and skills of the applicant, and other job-related factors. The starting salary range for this Cleveland position is $60,000 – $65,000.