Client Director Job at Mchester Full Time NEW

Client Lead – Greater Manchester

Full time | Design & Build Fit Out | Employee Owned Business

Overview

My client is a leading UK design and build fit out specialist, delivering high-performing workplaces that inspire people and transform organisations. As an Employee Ownership Trust (EOT), they are driven by shared success, long-term thinking, and a culture where every voice matters.

They are looking for a Client Lead to join their team, someone commercially sharp, relationship-driven, and passionate about delivering exceptional client experiences.

This role is central to their growth, responsible for nurturing new opportunities, developing strategic client relationships, and ensuring projects deliver measurable value.

Key Responsibilities:

Client Development & Sales

• Lead the sales process from initial engagement through to contract agreement

• Build and maintain a strong pipeline aligned to revenue targets

• Prepare and deliver pitches, proposals, and presentations

• Collaborate with marketing to support campaigns, events, and lead generation activity

Client Relationship Management

• Act as the primary point of contact for key clients throughout the project lifecycle

• Develop long-term, trust-based relationships that drive repeat business and referrals

• Understand client needs, challenges, and strategic objectives to shape tailored solutions

• Ensure a seamless client experience, working closely with design, commercial, and delivery teams

Project & Commercial Oversight

• Support project teams to ensure client expectations are met and exceeded

• Monitor project performance, client satisfaction, and commercial outcomes

• Provide accurate forecasting, reporting, and insight to senior leadership

• Contribute to continuous improvement across sales, client service, and delivery processes

Skills & Experience

• Proven experience in a design & build, fit out, property, or workplace consultancy environment

• Strong track record in sales, business development, or client leadership roles

• Confident communicator with excellent presentation and negotiation skills

• Ability to manage multiple clients and opportunities simultaneously

• Commercially astute, target-driven, and motivated by achieving results

• Collaborative mindset with the ability to influence and inspire internal teams

• Understanding of workplace strategy, design, or construction processes

What They Offer:

The Benefits of Being an Employee Ownership Trust (EOT)

As an employee-owned business, my client operates differently you’re not just joining a company, you’re becoming a co-owner.

• Profit sharing: When the business performs well, everyone benefits

• Long-term stability: Decisions are made for sustainable growth, not short-term shareholder gain

• A genuine voice: Employee owners influence how the business evolves

• A collaborative culture: Teams work together with shared purpose and shared reward

• Greater engagement & recognition: Your contribution directly impacts the success of the company and your own return

Additional Benefits:

• Competitive salary + performance-based bonus

• 25+ days holiday plus bank holidays

• Pension scheme

• Private healthcare

• Flexible working options

• Career development and training opportunities

• Supportive, people-first culture with strong values

Who You Are:

You’re proactive, confident, and commercially minded. You thrive in a fast-paced environment, enjoy building relationships, and love the challenge of winning work.

You care about delivering exceptional experiences and want to be part of a business where your contribution genuinely matters.