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Complex Needs Practitioner
£27,341 – £29,500 per annum
Wolverhampton
Please note:
The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About
The Role
Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. Right now, we’re looking for a self-confident and energetic individual with a good understanding of gambling, substance misuse and health related issues, to provide a vital support service for individuals with gambling related needs.
Working flexibly across the community and within multi-agency partnership settings on an outreach basis, we’ll rely on you to engage people in a variety of interventions, using a person-centred approach. A core part of the role will involve addressing holistic support needs that could include employment related issues, family work interventions, issues of exploitation, physical and emotional health, domestic abuse and support to engage in rehabilitation.
Whatever it takes, in fact, to empower them to reduce risk, increase resilience and achieve positive outcomes.
About You
To succeed, you’ll need significant experience of engaging effectively with clients in an addictions or social care setting. You’ll also need knowledge of primary, secondary and other outreach settings and a good understanding of the functional model. Used to liaising with voluntary and statutory agencies and health professionals, you have a flexible approach and lots of initiative. You also have good IT skills (particularly Microsoft Office) and are willing to travel throughout the area in order to get the job done.
You will hold a caseload of complex cases requiring a case co-ordination approach. Requiring you to complete all recording and case management administration for your caseload accurately and promptly,
* Providing screening, co-produced assessment, psychosocial interventions, integrated and outcome focussed care planning, after-care support, and onward transition to other services as required
* You’ll also need a flexible approach, excellent record keeping and report writing skills and a willingness to work flexibly across the community and within our multi-agency partnership settings, on an outreach basis.
* Due to the geographical area of the role, a driving licence and access to a car is desirable
We have two positions available covering both Telford and Shropshire. Due to the geographical area of the role, a driving licence and access to a car is desirable
This is a permanent full-time role requiring the post holder to work 37 hours per week.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
* 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
* Pension scheme with 4.5% employer contribution, matched up to 6.5%
* Life assurance (3× annual salary)
* Enhanced sick pay and family-friendly pay
* Birthday leave and the option to buy up to 5 extra days’ annual leave
* Professional fee reimbursement for relevant qualifications
* 24/7 online GP access and Employee Assistance Programme
* Recognition and long service awards via our Way to Go and Aspirations portals
* £500 Recommend a Friend bonus
* Cycle to Work scheme and Credit Union membership
* Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
* Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation
