Credit Controller Job at Liverpool, Merseyside Full Time

Credit Controller

Datalaw is a leading training provider for legal professionals and apprentices, supporting them throughout their educational journey and beyond into further accreditations and career development.

We are looking for a proactive and detail-oriented Credit Controller to join our Finance team. The successful candidate will be responsible for managing the company’s debtor ledger, ensuring timely collection of outstanding invoices, and maintaining strong working relationships with customers. This is a key role in protecting the company’s cash flow and financial health.

Key Responsibilities

• Manage a portfolio of customer accounts and proactively chase outstanding invoices by telephone, and email
• Sales invoice processing
• Daily bank posting and reconciliations
• Supplier payment runs
• Monitor the aged debtor report and prioritise collections activity to minimise overdue debt
• Allocate and reconcile incoming payments accurately and promptly to customer accounts
• Investigate and resolve billing queries, discrepancies, and disputes in a timely manner
• Negotiate payment plans with customers experiencing financial difficulty, in line with company policy
• Prepare regular reports on debtor performance, bad debt provisions, and cash collection targets
• Escalate unresolved accounts to the Financial Director where appropriate
• Maintain accurate and up-to-date records within the finance system
• Liaise closely with the Sales, and other teams to resolve account issues
• Support the month-end close process, including statement production and ledger reconciliations
• Some office management responsibilities

Essential Skills & Experience

• Proven experience in a credit control or accounts receivable role
• Strong knowledge of credit control processes, debt collection techniques, and credit legislation
• Excellent communication skills, with confidence to negotiate professionally over the phone and in writing
• High level of accuracy and strong attention to detail
• Ability to manage a high-volume workload and prioritise effectively
• Proficiency in Microsoft Excel essential and Xero experience desirable
• Commercial awareness and understanding of the impact of cash flow on business operations
• Resilience and determination when dealing with difficult or non-responsive customers

Desirable Qualifications

• CICM (Chartered Institute of Credit Management) qualification or working towards
• AAT qualification or equivalent accounting/finance qualification
• Experience in a B2B credit control environment
• Familiarity with legal debt recovery processes

What we offer

• Competitive salary
• 24 days annual leave plus bank holidays
• Birthday Holiday
• Medical Cash plan insurance
• choice workplace pension or pension salary sacrifice
• Team orientated welcoming culture