Customer Liaison Officer- Ballymena Job at Ballymena Full Time NEW

Job Description

Customer Liaison Officer, Ballymena, £14.17 per hour, Immediate start

Your new companyYou will be joining a forward-thinking local authority committed to delivering high-quality services to the community. Within the Community Planning & Development section, the organisation plays a key role in supporting local initiatives, enhancing community facilities, and ensuring excellent service delivery to residents and stakeholders. The team values professionalism, collaboration, and continuous improvement while promoting equality, transparency, and accountability in all areas of work.Your new roleAs an Administrative Support Officer, you will provide a wide-ranging, professional, and confidential administrative service to the DEA team and wider Community Planning & Development section.Key responsibilities will include:

• Delivering comprehensive administrative and secretarial support, including diary management, meeting coordination, and handling correspondence.
• Maintaining office systems, databases, filing structures, and ensuring compliance with auditing and records management procedures.
• Producing reports, collating management information, and assisting with Council and committee documentation.
• Attending meetings, taking accurate minutes, and following up on action points.
• Coordinating training events, seminars, and bookings, including venues, travel, and delegate management.
• Supporting the delivery of marketing campaigns, publications, and awareness events, including updating website content.
• Managing enquiries from the public and stakeholders, including handling complaints in line with policy.
• Assisting with community centre bookings, payments, and front desk systems.
• Supporting financial processes and handling cash in accordance with procedures.
• Providing flexible support across the department to meet deadlines and service demands.

You will play a vital role in ensuring the smooth day-to-day running of the service while maintaining high standards of accuracy, organisation, and customer service.What you’ll need to succeedTo be considered, you will demonstrate strong administrative experience and the ability to work in a fast-paced environment.Essential criteria include:

A minimum of 5 GCSEs (including English and Maths at Grade C or above) and at least 2 years’ administrative experience in a busy office environmentORAt least 4 years’ administrative experience in a similar environment without the formal qualification requirementProven ability to manage high volumes of work and prioritise competing demands effectivelyExperience using office technology such as Microsoft Word, Excel, PowerPoint, and OutlookStrong organisational skills with attention to detail and accuracyExcellent communication skills and the ability to deal confidently with the public and stakeholdersA full UK driving licence and access to transport, or the ability to meet the mobility requirements of the role

A proactive, flexible approach and a commitment to continuous improvement and high performance are essential.What you’ll get in return

£14.17 per hourBased in BallymenaImmediate startTemp role to 31/08/26 with possible extension

What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4797125