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Full job description
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Role: Desktop Support Engineer with Server Exposure
Location: Worcester, UK (On-site)
Duration: Backfill (Backfill / On-demand ticket basis)
IR35 Status: Outside IR35
Note: This is not a pure server administrator role. Desktop support is the primary responsibility.
Role Summary:
- This is a hands-on Desktop Support Engineer role with additional exposure to server and infrastructure technologies.
- The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper-V, Veeam Backup, HP Storage, and Microsoft SQL Server.
Primary Responsibilities (Desktop / Site Support):
- Daily L1/L2 desktop and end-user support
- Windows desktops, laptops, printers, and peripherals
- Hardware troubleshooting, replacements, and installations
- Onsite coordination with NOC and vendors
- Hands-on site activities (device reset, cable plug/unplug if required)
- Incident and request handling using ServiceNow
- Follow ITIL and change management processes
Additional Responsibilities (Server / Infrastructure Support):
- Windows Server operational support
- Hyper-V / Hyper-V Cluster exposure
- Veeam Backup monitoring and basic restore support
- HP Storage (SAN) – operational exposure
- Microsoft SQL Server – basic admin exposure
- Active Directory – basic exposure
- Support patching, firmware updates, and backup tape rotation
- Coordinate with OEM vendors and follow the escalation matrix
Mandatory Skills (Screening Checklist):
- Strong Desktop Support experience (Windows environment)
- Windows Server basics
- Hyper-V exposure
- Veeam Backup exposure
- ServiceNow / ITIL awareness
- Willingness for full onsite, hands-on support
Good to Have:
- HP Storage / SAN exposure
- SQL Server basics
- Data center or on-site support experience
- Vendor / OEM coordination experience
GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.
️ Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]
