Director of Operations Job at City of London Full Time

A growing multi-site hospitality group is looking for an Operations Director to support the next stage of its growth. This is a founder-led business with a strong identity, loyal customer base, and a genuinely people-first culture. The role will work closely with ownership and senior leadership to improve operational performance, build scalable structure, and support expansion plans across the UK.

The business is at an exciting stage – established, profitable, and preparing for further openings alongside the launch of a new concept. They are looking for someone who can bring fresh thinking, commercial strength, and operational rigour, while protecting the culture and guest experience that has made the brand successful.

The Role:

• Lead and develop multi-site operations across a growing hospitality estate
• Work closely with the founders and senior leadership team on growth strategy and operational performance
• Drive consistency, structure, and efficiency across the business without compromising culture or guest experience
• Support new openings and help build the operational foundations for future expansion
• Challenge ideas constructively and bring a solutions-focused approach to continuous improvement
• Strengthen operational systems, processes, procurement, and overall business performance
• Develop high-performing teams and continue building a strong internal progression culture
• Ensure standards across service, product quality, people, and guest experience remain consistently strong
• Play a key role in scaling the business as it continues to expand

The Person:

• Proven senior operational leadership experience within multi-site hospitality
• Strong commercial awareness with experience supporting scaling businesses
• Passionate about hospitality, product, and customer experience
• Collaborative leadership style with low ego and high emotional intelligence
• Able to balance entrepreneurial energy with operational discipline
• Comfortable working closely with founders in a fast-evolving environment
• Strong understanding of full-service restaurant operations
• Naturally people-focused with experience building culture and developing teams
• Strategic thinker who can also stay close to the operational detail
• Ambitious, driven, and excited by the opportunity to help shape long-term growth