Discharge and Flow Coordinator Job at WestonsuperMare Full Time

North Bristol NHS Trust (NBT) and University of Bristol and Weston Hospital Trust (UHBW) are working towards merging as one organisation from summer 2026. This will not affect staff applying for positions directly with UHBW. As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-valuesGenerative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.—————————————-Job overviewAt UHBW we have two Transfer of Care Hubs to support our patients with discharge planning from admission through leaving hospital and into the community; one Hub at the Bristol Site and one at Weston General Hospital. The Transfer of Care Hub bring together our community partners (Sirona), Local Authorities and Voluntary Sector colleagues across BNSSG from multidisciplinary backgrounds to holistically support patients in leaving hospital. The Transfer of Care Hub brings together, Acute Trust Case Managers, and Patient Flow Coordinators, Social Workers, Local Authority Discharge Coordinators, Sirona Case Managers, Community OT’s, the Homeless Team, Voluntary Services and Flow and Discharge Coordinators. The aim is to work collaboratively and holistically to support patients to get ‘Home First’. We are looking to recruit a number of Discharge and Flow Coordinators (for Bristol site) to join the Transfer of Care Hub based on the wards. Discharge and Flow Coordinator will support the effective management of patient discharge from hospital and will play a pivotal role in supporting ward-based colleagues with patient discharge plans (including managing patient expectations, supporting with practical elements relating to discharge; booking transport, ensuring TTA’s and discharge summaries are done, checking equipment, liaising with onward care providers). You would be integral in providing an excellent service to our patients easing their transition home.Main duties of the jobWe are looking for an outstanding individual who:- has exceptional administration and organisational skills- is enthusiastic, driven and practical- has excellent communication and engagement skills- can adapt to different ways of working- is able to prioritise workload- constantly strives to make improvements- can use their own initiative as well as working as part of a teamThere will be some weekend working with Saturdays and Sundays covered on a rota basis.Main duties of the job- Act as a first point of assistance for both internal and external enquiries relating to patient discharge- Facilitate and support effective and early communication between hospital staff, the patient and their family with regards to discharge planning.- Manage patient communications via telephone and through Trust systems to create letters and emails- To act as a point of contact for queries from clinical and non-clinical staff- Liaise with clinical and non-clinical teams across the Trust via telephone and email- Escalate patient queries, capacity problems and general issues to line manager or relevant clinical staff as appropriateThe position is full time, Mon-Fri 8am-4pm with weekend working on a rota.Working for our organisationUniversity Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.Detailed job description and main responsibilitiesFor a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.Home First on VimeoPerson specificationQualifications and TrainingEssential criteria- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths- Business and Administration Level 3 NVQ or equivalent experienceSkills and AbilitiesEssential criteria- Effective and polite manner when dealing with people, both face to face and on the phone- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy- Ability to work effectively in a busy team, adjust to change and motivate others- Ability to work on your own, using your own initiative, if required- Confidence to handle difficult conversations with patients, relatives and carers- Effective organisational skills- Good IT skills including Microsoft packages- Attention to detailDesirable criteria- Working knowledge of admission policies and proceduresKnowledge and ExperienceEssential criteria- Clerical / administrative experience, including filing and/or reception- Experience of dealing with the public, both on the telephone and in personDesirable criteria- Previous NHS experience- Experience of using a Patient Administration SystemWe hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support – developing exceptional people for exceptional careers.· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.IMPORTANT:Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person SpecificationOnly those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.As a guide interviews should usually take place within 3 weeks of the closing date.When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.