Field Service Engineer – Heavy & Ministry of Defence (MOD) Trailers Job at dover SP NP Full Time

Overview Founded in 1985, Andover Trailers Limited has become a leader in the field of specialist body and trailer manufacturing. We are renowned for our unrivalled engineering standards and the highest quality materials, ensuring our products offer an unmatched combination of strength, durability, and operational ease. Each trailer and body leaving our facility is a testament to our commitment to “Better by Design,” tailored to meet the precise needs of our customers now and in the future. Role Purpose To provide high-quality on-site servicing, fault diagnosis, and repair of heavy commercial trailers and MOD trailers. The role requires strong mechanical and electrical skills, a proactive approach, and a commitment to safety and reliability. Key Responsibilities Perform routine maintenance, inspections, and repairs on trailers at customer locations Diagnose and fix faults in braking systems, suspension, electrical wiring, chassis, and pneumatics Replace worn or damaged parts and perform minor welding or fabrication when needed Complete all job documentation, service reports, and time sheets accurately Communicate regularly with the Service Coordinator regarding job status and requirements Ensure all work complies with VOSA, IVA, and MOD standards and specifications Maintain the service van, tools, and stock in a safe and organised manner Work safely and complete site-specific risk assessments prior to starting work Deliver a professional and courteous service to all customers Quality Standards Responsible for the quality output within your respective area/department Ensure all work meets the required quality standards and follows the relevant specifications in line with drawings and build instructions Highlight any quality issues immediately and support investigation or corrective actions Conduct quality inspections and ensuring the Job Book inspection sign-offs have been completed for your area/department before moving the product on Work closely with the Quality department to address non-conformances and implement corrective actionsDrive continuous improvement initiatives to reduce waste, improve efficiency and enhance product quality Communication & Liaison Act as a point of contact between shop floor, production teams and management Provide regular up-dates on progress, issues and resource/material shortages or re-work requirements Complete production records including job book inspection sign-offs Communicate clearly with fitting, welding, paint and quality teams to resolve issues Work closely with Quality, Health & Safety and Stores teams to maintain smooth workflow Health & Safety Responsible for health and safety within respective area/team Ensure all work is conducted in accordance with company health & safety policies, risk assessments, and statutory regulations Promote a culture of safety-first and challenge unsafe behaviours or conditions via our near miss procedures Participate in toolbox talks, safety briefings, and support accident/incident investigations if any witness, near misses in line with support from Health & Safety Advisors Maintain a tidy and organised bay in line with Health and Safety 6S principles Ensure all tools, equipment and PPE are used correctly and maintained in good condition Other Duties Support cross-functional teams as and when required Contribute to audits, compliance checks and improvement projects Perform any other reasonable duties in line with business needs Essential Knowledge & Experience Proven experience in trailer maintenance and repair (commercial or MOD) Strong diagnostic ability across mechanical, pneumatic, and electrical systems Full UK driving licence Ability to work independently in the field Good communication and documentation skills Working knowledge and understanding of health and safety practices Desirable Knowledge & Experience HGV licence, preferable Knowledge of MOD-spec trailer requirements Welding and basic fabrication skills IRTEC certification or similar Familiarity with EBS/ABS systems and hydraulic components Working Hours Monday to Friday, 39 hours per week Job Type Full-time Salary From £17.26 to £18.74 per hour equivalent to £35, 000. 00- £38, 000 per annum Benefits Competitive hourly rate or salary (based on experience) 20 days holiday plus bank holidays 2/3 days gifted by the Company for Christmas/New Year Early Friday finish time of 3.00pm, for all employees Bonus Scheme- In Place for hourly paid Production/Workshop employees Overtime available- In Place for hourly paid Production/Workshop employees Free on-site Parking Convenient location, close to food outlets, green space & parks Company team events Life Assurance Scheme Pension Scheme Training and development opportunities Additional Information On site/field based working required with limited flexibility for remote working.This will include some working away from home.-Statutory Sick Pay (SSP) onlyJob Types: Full-time, PermanentPay: £35,000.00-£38,000.00 per year