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Full job descriptionThe Rewards and Benefits on offer:
*The opportunity to join a growing and forward-thinking organisation with a strong focus on technology and continuous improvement
*A long-term, permanent position offering stability and career progression
*Competitive salary and benefits package
*Private healthcare and health cash plan
*Company pension scheme
*25 days annual leave plus bank holidays
*Exposure to a wide range of IT systems, technologies, and projects
*Training and development opportunities
*A supportive and collaborative working environment
MTrec’s new client opportunity:
An established and expanding organisation based in the Northeast is seeking a proactive and technically capable IT Support Engineer to support and enhance its IT infrastructure.
This role offers broad exposure across business-critical systems and projects, making it ideal for a hands-on individual with a passion for technology, strong problem-solving skills, and a desire to contribute to both day-to-day operations and longer-term improvement initiatives.
Candidates with experience supporting IT environments in fast-paced or operational settings are encouraged to apply for an immediate response.
The Job you will do
*Carry out daily IT checks and routine maintenance, including backups, log reviews, and system health checks
*Diagnose, troubleshoot, and resolve hardware and software issues
*Manage and escalate IT incidents and change requests via a service desk system
*Install, configure, and maintain IT hardware and software, ensuring licensing compliance
*Support onboarding and offboarding activities, including user accounts, devices, and workspace moves
*Ensure desktops, laptops, and servers are patched in line with compliance requirements
*Support and deliver IT projects as directed, working with other departments where required
*Liaise with external suppliers and support partners when necessary
*Provide support for business systems, including reporting and data outputs
*Assist with network cabling tasks and infrastructure changes (training provided where required)
*Adhere to IT policies, procedures, and security standards
*Participate in security awareness and compliance training
*Report security incidents and non-conformances in line with internal procedures
*Work within relevant legislation and regulatory frameworks
*Support internal audits, certifications, and compliance initiatives
*Undertake occasional out-of-hours work to support project delivery
About You:
*Proven experience in an IT support or IT engineering role
*Strong knowledge of Windows desktop and server operating systems
*Experience with SQL is essential
*Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting
*Experience installing and supporting servers, including migrations
*Working knowledge of networking and firewall technologies
*Familiarity with virtualisation platforms such as VMware or Hyper-V
*Excellent problem-solving ability with strong attention to detail
*Self-motivated with a proactive and practical approach
*Strong organisational, communication, and interpersonal skills
*Ability to work independently and as part of a wider team
*Educated to GCSE level (or equivalent) or able to demonstrate relevant industry experience
*A genuine interest in IT and continuous professional development
*Experience supporting ERP or business-critical systems
*Exposure to operational or manufacturing-style environments
*Awareness of cyber security standards and frameworks
*Experience supporting information security management systems
*Relevant IT certifications (e.g. CompTIA, Microsoft, or equivalent)
*The opportunity to join a growing and forward-thinking organisation with a strong focus on technology and continuous improvement
*A long-term, permanent position offering stability and career progression
*Competitive salary and benefits package
*Private healthcare and health cash plan
*Company pension scheme
*25 days annual leave plus bank holidays
*Exposure to a wide range of IT systems, technologies, and projects
*Training and development opportunities
*A supportive and collaborative working environment
MTrec’s new client opportunity:
An established and expanding organisation based in the Northeast is seeking a proactive and technically capable IT Support Engineer to support and enhance its IT infrastructure.
This role offers broad exposure across business-critical systems and projects, making it ideal for a hands-on individual with a passion for technology, strong problem-solving skills, and a desire to contribute to both day-to-day operations and longer-term improvement initiatives.
Candidates with experience supporting IT environments in fast-paced or operational settings are encouraged to apply for an immediate response.
The Job you will do
*Carry out daily IT checks and routine maintenance, including backups, log reviews, and system health checks
*Diagnose, troubleshoot, and resolve hardware and software issues
*Manage and escalate IT incidents and change requests via a service desk system
*Install, configure, and maintain IT hardware and software, ensuring licensing compliance
*Support onboarding and offboarding activities, including user accounts, devices, and workspace moves
*Ensure desktops, laptops, and servers are patched in line with compliance requirements
*Support and deliver IT projects as directed, working with other departments where required
*Liaise with external suppliers and support partners when necessary
*Provide support for business systems, including reporting and data outputs
*Assist with network cabling tasks and infrastructure changes (training provided where required)
*Adhere to IT policies, procedures, and security standards
*Participate in security awareness and compliance training
*Report security incidents and non-conformances in line with internal procedures
*Work within relevant legislation and regulatory frameworks
*Support internal audits, certifications, and compliance initiatives
*Undertake occasional out-of-hours work to support project delivery
About You:
*Proven experience in an IT support or IT engineering role
*Strong knowledge of Windows desktop and server operating systems
*Experience with SQL is essential
*Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting
*Experience installing and supporting servers, including migrations
*Working knowledge of networking and firewall technologies
*Familiarity with virtualisation platforms such as VMware or Hyper-V
*Excellent problem-solving ability with strong attention to detail
*Self-motivated with a proactive and practical approach
*Strong organisational, communication, and interpersonal skills
*Ability to work independently and as part of a wider team
*Educated to GCSE level (or equivalent) or able to demonstrate relevant industry experience
*A genuine interest in IT and continuous professional development
*Experience supporting ERP or business-critical systems
*Exposure to operational or manufacturing-style environments
*Awareness of cyber security standards and frameworks
*Experience supporting information security management systems
*Relevant IT certifications (e.g. CompTIA, Microsoft, or equivalent)