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Full job descriptionOverviewWe are seeking an experienced IT Manager to take ownership of the organisation’s IT infrastructure, core systems, and technology services.
This role blends hands-on technical leadership with responsibility for infrastructure stability, cybersecurity, cloud platforms, and business-critical applications including the Synchro ERP system. You will ensure technology services are secure, resilient, and aligned with business needs while delivering a high-quality user experience across the organisation.
Key ResponsibilitiesTechnical Leadership & Support
*Provide senior-level technical support across business-critical systems
*Troubleshoot complex infrastructure, networking, and application issues
*Oversee Windows Server environments, Active Directory, Group Policy, DNS/DHCP, and file services
*Administer Microsoft 365 services including Exchange Online, SharePoint and Teams
*Manage endpoint protection, patching, and security controls
Infrastructure, Cloud & Systems
*Lead infrastructure improvements, upgrades, and system changes
*Manage virtualisation platforms including VMware and Hyper-V
*Oversee cloud services across Azure and AWS
*Maintain secure network architecture including firewalls and SAN storage
Cybersecurity, Resilience & Compliance
*Drive continuous improvement in security posture and risk management
*Support compliance initiatives such as Cyber Essentials and ISO 27001
*Develop and maintain disaster recovery and business continuity arrangements
*Investigate incidents and implement long-term preventative measures
ERP & Business Systems
*Support and maintain the Synchro ERP platform
*Act as the technical interface between internal teams and external support partners
*Support user access, system performance, and continuous improvement
*Develop SSRS reports to support KPI tracking and management insight
Vendors, Documentation & Improvement
*Maintain technical documentation, SOPs, and knowledge bases
*Manage supplier relationships and IT procurement
*Recommend and deliver technology changes aligned with business objectives
Skills & Experience*Strong background in IT infrastructure and enterprise support
*Experience with Windows Server, virtualisation, cloud platforms, and Microsoft 365
*Strong understanding of networking, security controls, and systems administration
*ERP support experience, including SQL reporting
*Confident communication skills and strong problem-solving ability
Desirable
*Experience with Synchro ERP
*Knowledge of ITIL or cybersecurity frameworks
This role blends hands-on technical leadership with responsibility for infrastructure stability, cybersecurity, cloud platforms, and business-critical applications including the Synchro ERP system. You will ensure technology services are secure, resilient, and aligned with business needs while delivering a high-quality user experience across the organisation.
Key ResponsibilitiesTechnical Leadership & Support
*Provide senior-level technical support across business-critical systems
*Troubleshoot complex infrastructure, networking, and application issues
*Oversee Windows Server environments, Active Directory, Group Policy, DNS/DHCP, and file services
*Administer Microsoft 365 services including Exchange Online, SharePoint and Teams
*Manage endpoint protection, patching, and security controls
Infrastructure, Cloud & Systems
*Lead infrastructure improvements, upgrades, and system changes
*Manage virtualisation platforms including VMware and Hyper-V
*Oversee cloud services across Azure and AWS
*Maintain secure network architecture including firewalls and SAN storage
Cybersecurity, Resilience & Compliance
*Drive continuous improvement in security posture and risk management
*Support compliance initiatives such as Cyber Essentials and ISO 27001
*Develop and maintain disaster recovery and business continuity arrangements
*Investigate incidents and implement long-term preventative measures
ERP & Business Systems
*Support and maintain the Synchro ERP platform
*Act as the technical interface between internal teams and external support partners
*Support user access, system performance, and continuous improvement
*Develop SSRS reports to support KPI tracking and management insight
Vendors, Documentation & Improvement
*Maintain technical documentation, SOPs, and knowledge bases
*Manage supplier relationships and IT procurement
*Recommend and deliver technology changes aligned with business objectives
Skills & Experience*Strong background in IT infrastructure and enterprise support
*Experience with Windows Server, virtualisation, cloud platforms, and Microsoft 365
*Strong understanding of networking, security controls, and systems administration
*ERP support experience, including SQL reporting
*Confident communication skills and strong problem-solving ability
Desirable
*Experience with Synchro ERP
*Knowledge of ITIL or cybersecurity frameworks
