IT Operations Manager Job at England,East Midlands Full Time NEW

Full job descriptionIT Operations Manager (Field based)
Multi-site role across several Independent schools in the East Midlands & Anglia regions
Up to £58,500 negotiable + strong benefits inc:
Expensed travel from closest base site, Contributory pension scheme – employer contribution up to 18%. Life assurance. Free lunches in term time, Comprehensive training support including non-contributory apprenticeship programmes; training grants / loans available. Cycle to work scheme. Employee Assistance Programme. Retail and lifestyle discounts. Staff discount on school fees

Take ownership of IT across a modern, cloud-first environment
Ready to step into a role where you can genuinely shape IT strategy, lead teams, and drive transformation?
This is a standout opportunity for an experienced IT professional to take responsibility for IT operations across a group of well-resourced sites, delivering reliable, secure, and forward-thinking technology that directly supports end users. With support and development from Central Office.
You’ll combine hands-on technical expertise with leadership and strategic input, making this ideal for someone looking to move beyond pure support into a broader operational leadership role.

Why this role is different
Multi-site influence – lead IT across a cluster, not just a single environment
Cloud-first technology stack – heavily invested in Google Workspace and Microsoft 365
Real ownership – shape infrastructure, service delivery, and future roadmap for your schools within a bigger group.
Leadership opportunity – mentor and develop on-site technical teams in each site.
Continuous improvement focus – drive modernisation, not just BAU
Purpose-driven environment – see the direct impact of your work every day

The role
You’ll be responsible for the end-to-end delivery of IT services across multiple sites, ensuring systems are robust, secure, and aligned with organisational needs.
Key areas of impact:
Service Delivery & Operations
*Oversee day-to-day IT operations, support services, and infrastructure performance
*Act as an escalation point for complex technical issues
*Ensure consistent, high-quality IT support across all locations
Infrastructure & Cloud Technologies
*Manage and optimise Google Workspace environments (Admin Console, devices, security, data governance)
*Support and develop Microsoft 365, Azure/Entra ID, and hybrid infrastructure
*Ensure systems are scalable, secure, and future-ready
Projects & Change
*Lead infrastructure upgrades, system implementations, and technology rollouts
*Drive standardisation and best practice across sites
*Contribute to IT strategy and long-term planning
Security & Resilience
*Maintain strong cybersecurity practices and compliance
*Support backup, disaster recovery, and business continuity planning
Governance & Quality
*Manage documentation, asset registers, and reporting
*Ensure adherence to IT service management (ITIL-aligned) processes
*Oversee third-party suppliers and service quality
Leadership & Collaboration
*Lead and develop a distributed team of IT technicians
*Work closely with stakeholders to understand needs and deliver solutions
*Promote collaboration, innovation, and knowledge sharing across sites

What you’ll bring
*Strong experience in IT operations, infrastructure, or service delivery
*Hands-on expertise with:
*Google Workspace (essential)
*Microsoft 365, Azure/Entra ID, Windows environments
*Experience leading or mentoring technical teams across multiple locations
*Solid understanding of ITIL-based service management
*Proven track record of delivering projects and driving improvements
*Strong problem-solving, communication, and stakeholder engagement skills
Ready for your next step?
If you’re looking for a role where you can develop your technical leadership, used your hands-on expertise, and see real impact, this is an excellent opportunity