IT operations manager Job at Peterborough Full Time NEW

IT operations manager

Location: Contracted to our Peterborough office with the flexibility for hybrid working

Salary £40,000 – £45,000 depending on experience

Full time: 37.5 hours per week

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

The IT operations manager will lead the day-to-day delivery of IT services at Kidney Research UK, ensuring a reliable, secure and well-governed IT environment that enables colleagues to deliver the charity’s mission. The role will own operational service delivery, supplier and contract performance, infrastructure coordination, and operational cyber security controls.

This is both a hands-on and leadership role, where you will work both independently and manage internal and external resources and partners to help support our ambitious 2020-2030 strategy.

The successful candidate will have demonstrable experience of managing IT operations, service delivery and cyber security in a small-to-medium organisation. With a strong and practical understanding of Microsoft infrastructures, you will also have experience of managing outsourced service desk and technology partners.

With excellent planning, prioritisation and communication skills, you will be able to translate technical issues and concepts into clear updates for non-technical colleagues and senior stakeholders. In addition, you will have strong incident management and problem-solving skills, including root-cause analysis.

If you are interested in the position, please complete the online application form and submit together with your CV.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

Closing date: Tuesday 16 June 2026. We may extend the closing date, however, please apply as soon as possible.

Telephone interviews will be held week commencing 22 June and face to face interviews will be held in our Peterborough office week commencing 29 June 2026.

No agencies please

• LOCATION
  
  Our main office is set in the city centre, a short walk from the bus and train station, with direct services from Cambridge, Norwich, Birmingham, Leicester, Leeds, Liverpool, York, Newcastle and Edinburgh. London King’s Cross is just 45 minutes away. The building is adjacent to the A15, just a few minutes from the A1 and direct connections to the national road network. Cyclists also benefit from Peterborough’s Green Wheel, a network of routes in and around the city, providing safe links to all areas.

• FLEXIBLE WORKING
  
  Flexible working hours with start and finish times around core hours of 9.30 – 4.30.

• ANNUAL LEAVE
  
  All full time employees start with paid bank holidays plus another 26 days holiday, increasing with every year of service to a maximum of 31. This is calculated on a pro rata basis for part time employees. Employees have the option to “buy” or “sell” up to one-week annual leave, in a pre-set window prior to the start of the holiday year

• PENSION
  
  The charity makes a generous contribution of 6% to a group pension plan. Employees will need to contribute a minimum of 2%, to meet the current pension regulations. All employees are enrolled in the pension scheme as soon as they join the charity, regardless of their salary levels, whether they are on a permanent or fixed-term contract.

• PARENTAL LEAVE
  
  We comply fully with all legislation with relation to maternity, paternity, adoption and shared parental leave.

• SICK PAY
  
  Charity sickness benefit is available once an employee has worked with us for three months and equates to 2 weeks full pay, 2 weeks half pay in any rolling 52 week period. After one year’s service, this rises to 4 weeks full pay and 4 weeks half pay, and after two years to 8 weeks full pay and 8 weeks half pay.

• DEATH IN SERVICE
  
  Covers all employees after three months’ service, whether on permanent or fixed-term contract, and pays four times salary in the event of death while employed. The cover is provided up to your 65th birthday or the state pensionable age, whichever is greater.

• EMPLOYEE ASSISTANCE PROGRAMME
  
  A confidential email or phone line available to all employees who need support, advice or counselling with respect to work and non-work related issues.

• BIKE LOAN SCHEME
  
  We offer an interest free loan for employees who wish to purchase a bicycle, whether for travel to and from work or to enter an event for the charity.

• CYCLE2WORK SCHEME
  
  Through a salary sacrifice scheme, we offer a tax efficient way of purchasing a bicycle, for travel to and from work, where the cost is paid over 12 months.

• EYECARE
  
  We offer to cover the cost for eye tests and help towards glasses where these are required for computer work (in line with legislation).

• LEARNING AND DEVELOPMENT
  
  We offer a variety of webinars and training courses so that employees can develop and reach their full potential. There are regular sessions for knowledge sharing across the charity and opportunities to get involved in events, research visits and volunteering activities.

• PRIVATE MEDICAL INSURANCE
  
  All staff can choose to opt in to the private medical insurance, arranged and paid for by the charity, which includes dental and optical cover. Staff can include their partner and / or children at their own expense

• DISCOUNT PORTAL
  
  All employees can take advantage of free access to discounted Cards and Vouchers for top retailers.

• INTEREST FREE LOAN
  
  We offer an interest free loan scheme for all staff. Employees can borrow up to £1,000, which will be deducted over a 12-month period from your net salary (similar to a season ticket loan), but without the need to specify what the loan is for.