IT Service Desk Technician Job at Manchester Full Time NEW

Who we are in a nutshell.

At British Engineering Services Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers’ assets legally compliant, operational and, above all else, safe. We’re able to achieve this with a team of only the very best, most talented people.

Our IT team play a critical role in enabling British Engineering Services Group to operate safely, efficiently and securely. We provide reliable technology, modern workplace solutions and responsive support that keeps our colleagues connected and productive. From day‑to‑day support to continual improvement, IT underpins how we serve our customers and support our people.

What will you be doing?

As an IT Service Desk Technician for British Engineering Services Group, you will provide first‑ and second‑line technical support to users across the Group, ensuring incidents and service requests are resolved efficiently, securely and in line with agreed service standards. You will play a key role in delivering a reliable, user‑focused IT service, working closely with the wider IT team.

You will:

• Act as the first point of contact for IT support via phone, email, Microsoft Teams and the service management system
• Log, manage and progress incidents and service requests accurately and professionally
• Diagnose and resolve hardware, software and Microsoft 365‑related issues
• Build, configure and support end‑user devices using standard images and tools
• Support joiner, mover and leaver processes, including equipment provisioning and returns
• Maintain accurate IT asset records and supporting documentation
• Escalate issues appropriately to Workplace Operations, Cloud Operations or Security teams when required
• Contribute to knowledge base articles and ongoing service improvement activity

As part of our team, you will get:

• A starting salary between £30,000 – £40,000, negotiable depending on experience
• A flexible working approach, the role will be based in our Manchester city centre office, with some home based working available (you must have suitable Wi-Fi, and provide your own office set-up for time spent working from home)
• Up to 10% pension contribution
• 2 x life cover
• Enhanced maternity / adoption leave
• Annual salary review
• 25 days annual leave plus 8 bank holidays
• An additional day’s holiday for your birthday every year
• An extra day’s holiday to take on Christmas Eve each year
• Access to our buy and sell holiday scheme
• Opportunity for flexible working
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme

To join our team, you will need:

• Experience in an IT support or service desk environment
• Knowledge of Windows 10/11, Microsoft 365 and end‑user devices
• Exposure to identity and access management using Entra ID (Azure AD)
• Understanding of basic IT security principles and patching
• Familiarity with IT service management tools
• Strong troubleshooting and problem‑solving skills
• Clear and professional communication skills, particularly with non‑technical users
• Ability to manage multiple tasks and priorities effectively
• Good documentation skills and attention to detail
• A collaborative approach to working within an IT team
• ITIL Foundation and Microsoft certifications are desirable, but not essential

Please review the attached Role Profile for full details.

We want you to be you

Our focus on diversity, equality and inclusion is here to stay.

Our team is made up of some of the most skilled and talented people and that’s what matters to us. At British Engineering Services Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.

What’s more, we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.

Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don’t meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for.

To apply for this role, simply click “Apply”. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

British Engineering Services Group, where our people and our customers come before everything else.