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Full job description
Description
We are looking for a dedicated and passionate IT Services Technician (1st / 2nd line).
37 hours per week, Full Year.
Salary: Range 9-11 of the NJC pay framework for Support Staff, £26,818 – £28,634 per annum Standard practice is to appoint at bottom of scale.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Role Overview
We’re seeking a motivated and adaptable IT professional with strong troubleshooting skills and a genuine interest in technology. In this role, you’ll be the friendly first point of contact for students and staff, providing confident, customer‑focused support.
You’ll assist with the configuration, implementation, and maintenance of the College’s IT hardware & software assets and network infrastructure, working within a dedicated team that ensures the organisation’s technical systems run smoothly and efficiently.
Applicants will have excellent communication, organisational and customer service skills and should be educated to Level 3 (A level or equivalent) or have experience of working in an IT support/helpdesk role
Safeguarding Commitment
We are committed to safeguarding and protecting our children and young people at HNC. All posts are subject to a safer recruitment process which includes enhanced criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks. All shortlisted candidates will be subject to an online search in line with Keeping Children Safe in Education. The successful candidate will also be subject to additional relevant background and safeguarding checks.
Our safeguarding system is underpinned by policies and procedures which encourage and promote safe working practice across HNC. On joining you will be required to undergo continuous professional development to maintain safe working practice and to safeguard our children and young people.
Vision & Commitment
If you are inspired by our vision, if you are passionate about making a positive difference through self-disciplined hard work, if you are authentically aligned with our ASPIRE values, if you are humble and honestly self-reflective, HNC may well be the perfect match for you.
About HNC
As an HNC colleague, you will have the rare opportunity to shape a better future through supportively challenging staff and students to become their best selves. We work collaboratively to ensure that staff love working at the College and students love learning. As One HNC we embrace difference, celebrate diversity and understand the complexities and challenges of the modern world. We strive to embody our ASPIRE values and are committed to making our vision and mission a daily lived reality. If you share our belief that education, enrichment and enlightenment are the keys to empowering young people to shape a better future, then we would welcome your application for this important role.