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Full job descriptionIT Support Analyst | Hybrid | £24,500
About the Role
We’re recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You’ll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.
You’ll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.
Responsibilities
*Manage and resolve IT support tickets within SLAs
*Troubleshoot hardware/software issues for hundreds of users across multiple sites
*Support enterprise endpoint setup, upgrades, and rollouts
*Escalate complex issues to senior engineers
*Maintain accurate IT records and documentation
*Collaborate and contribute to a team-focused culture
Technologies & Skills
*Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)
*Intune, Azure, DNS, DHCP
*Enterprise endpoint support/setup
*Strong problem-solving and communication skills
*Previous IT support/helpdesk experience preferred
*Positive, team-oriented attitude
Benefits
*£24,500 salary
*Hybrid working (3 days onsite / 2 remote)
*Funded training & certifications
*Mentoring from senior engineers
*Friendly, social, and collaborative team culture
*Regular team events and social activities
*Clear career progression
*25 days leave + bank holidays
IT Support Analyst | Hybrid | £24,500
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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