IT Support Analyst Job at England,North West,Cheshire Full Time NEW

Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base.

You’ll be joining a collaborative IT function where you’ll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite.

Responsibilities
*Provide 2nd level IT support to end users
*Troubleshoot and resolve incidents using basic analysis techniques
*Assist with root cause analysis on recurring issues
*Provide onsite and remote support using remote control software
*Support users with hardware, software, and connectivity issues
*Work collaboratively with project teams and other IT support functions
*Liaise with external vendors and partners regarding user support
*Ensure incidents are managed in line with ITIL processes
*Maintain accurate incident logging and documentation
*Perform hardware and software change requests
*Attend end-user meetings to provide local IT support when required
*Support regional infrastructure maintenance alongside global IT teams
*Install and maintain local IT infrastructure as needed

Experience & Qualifications
*Minimum 2 years’ experience in a technical IT support or customer support role
*Strong knowledge of Microsoft O365 and Windows 11
*Experience supporting Android and iOS mobile devices
*Familiarity with remote support tools such as Bomgar
*Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support
*Exposure to incident management platforms, ideally ServiceNow
*Strong customer service and problem-solving skills
*Degree in Computer Science, Informatics, or similar preferred