IT Support Analyst Job at England,South East,Surrey Full Time NEW

Application Support Analyst
£30,000 – £35,000 + Bonus + Benefits
On-site | KT15 Area
Via is confidentially supporting a well-established and growing organisation in the search for an Application Support Analyst to join their IT team.
This is a fantastic opportunity for someone with 2–3 years’ experience to step into a hands-on role supporting business-critical systems, gaining exposure across a wide technology landscape while building deep system knowledge.
The RoleYou’ll be the go-to person for application and systems support, helping users troubleshoot issues, improve system usage, and ensure smooth day-to-day operations.
Key responsibilities include:
*Supporting users with day-to-day system queries and issues
*Triaging and resolving tickets through an ITSM system
*Delivering a high level of first-time fixes and escalating where needed
*Maintaining clear documentation of processes and resolutions
*Supporting system administration tasks and liaising with external suppliers
*Managing incidents, requests, and changes in line with SLAs
*Continuously identifying opportunities to improve service and performance
What We’re Looking For*2–3 years’ experience in an Application Support / IT Support role
*Experience working with business systems or SaaS platforms (e.g. ClickUp or similar)
*A proactive problem-solver with strong attention to detail
*Comfortable working both independently and as part of a team
*Ability to prioritise workload and perform under pressure
*Strong communication skills (written and verbal)
*A motivated, resilient individual with a desire to learn and improve
What’s On Offer*£30,000 – £35,000 salary
*Bonus scheme
*Private pension
*25 days’ holiday
*Cycle to work scheme
*Share save scheme
*Gym membership discounts
If you’re looking to build your career in application support within a collaborative and supportive environment, we’d love to hear from you.
Apply now to learn more.

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