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IT Support Engineer / Multi-Site Support Technician
Location: Field-based across regional client sites + office support
Salary: Up to £31,000 + mileage + benefits
Type: Full-time, Permanent
Hemel Hempstead
The OpportunityA growing Managed Service Provider is looking for an IT Support Engineer to join their technical team, supporting a range of multi-site customers across the region.
This role would suit someone with solid 1st / 2nd line experience who enjoys a mix of remote support, site visits and hands-on technical work. You’ll support end users, maintain client infrastructure, and play a key role in delivering a high level of customer service.
A great opportunity for someone looking to develop their technical skills within a varied MSP environment.
Key ResponsibilitiesSupport & Service Desk*Provide 1st / 2nd line support across hardware, software and user issues
*Log, manage and resolve tickets within agreed SLAs
*Escalate more complex issues where required
*Deliver clear updates and excellent customer communication throughout
On-Site Client Support*Visit customer sites for scheduled support, installs and issue resolution
*Support users face-to-face with desktop, laptop and peripheral issues
*Assist with workstation setups, moves and equipment rollouts
*Build positive working relationships with end users and key contacts
Infrastructure Support*Assist in supporting servers, backups and core network infrastructure
*Manage Active Directory user accounts, permissions and password resets
*Support Microsoft 365 including Outlook, Teams and SharePoint basics
*Help maintain Wi-Fi, printers, switches and connectivity services
Technical Environment*Windows 10 / 11
*Microsoft 365
*Active Directory
*Azure / Entra ID (basic exposure)
*Intune (desirable)
*Printers / Peripherals
*Networking fundamentals (DNS, DHCP, Wi-Fi)
*Backup solutions
*Ticketing systems
What We’re Looking For*Previous experience in a 1st / 2nd line IT support role
*MSP or multi-site support experience highly desirable
*Strong troubleshooting and customer service skills
*Organised, reliable and able to manage workload independently
*Full UK driving licence and willingness to travel between sites
*Keen to learn and progress technically
What’s on Offer*Salary up to £31,000
*Mileage / travel expenses
*Ongoing training and development
*Varied role with exposure to multiple environments
*Friendly and supportive technical team
*Clear progression routes into 2nd / 3rd line roles
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Location: Field-based across regional client sites + office support
Salary: Up to £31,000 + mileage + benefits
Type: Full-time, Permanent
Hemel Hempstead
The OpportunityA growing Managed Service Provider is looking for an IT Support Engineer to join their technical team, supporting a range of multi-site customers across the region.
This role would suit someone with solid 1st / 2nd line experience who enjoys a mix of remote support, site visits and hands-on technical work. You’ll support end users, maintain client infrastructure, and play a key role in delivering a high level of customer service.
A great opportunity for someone looking to develop their technical skills within a varied MSP environment.
Key ResponsibilitiesSupport & Service Desk*Provide 1st / 2nd line support across hardware, software and user issues
*Log, manage and resolve tickets within agreed SLAs
*Escalate more complex issues where required
*Deliver clear updates and excellent customer communication throughout
On-Site Client Support*Visit customer sites for scheduled support, installs and issue resolution
*Support users face-to-face with desktop, laptop and peripheral issues
*Assist with workstation setups, moves and equipment rollouts
*Build positive working relationships with end users and key contacts
Infrastructure Support*Assist in supporting servers, backups and core network infrastructure
*Manage Active Directory user accounts, permissions and password resets
*Support Microsoft 365 including Outlook, Teams and SharePoint basics
*Help maintain Wi-Fi, printers, switches and connectivity services
Technical Environment*Windows 10 / 11
*Microsoft 365
*Active Directory
*Azure / Entra ID (basic exposure)
*Intune (desirable)
*Printers / Peripherals
*Networking fundamentals (DNS, DHCP, Wi-Fi)
*Backup solutions
*Ticketing systems
What We’re Looking For*Previous experience in a 1st / 2nd line IT support role
*MSP or multi-site support experience highly desirable
*Strong troubleshooting and customer service skills
*Organised, reliable and able to manage workload independently
*Full UK driving licence and willingness to travel between sites
*Keen to learn and progress technically
What’s on Offer*Salary up to £31,000
*Mileage / travel expenses
*Ongoing training and development
*Varied role with exposure to multiple environments
*Friendly and supportive technical team
*Clear progression routes into 2nd / 3rd line roles
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
