IT Support Specialist Job at Glasgow Full Time NEW

At Debonairtechnologies, we believe that business IT should be seamless, secure, and—above all—smart. Based in the vibrant, trendy hub of Finnieston (Office 44), we provide premium technology solutions and infrastructure management that keeps our clients ahead of the digital curve.

We are expanding our Glasgow team and are on the hunt for a sharp, proactive IT Support Specialist. If you are looking for a tech role where you can escape standard, repetitive scripting, work with cutting-edge infrastructure, and genuinely collaborate with a forward-thinking team in the coolest neighborhood in the city, you’ve found it.

The Role

As our IT Support Specialist, you will be the core guardian of our digital environments. You won’t just be closing tickets; you’ll be troubleshooting complex hardware and software issues, optimizing cloud ecosystems, and ensuring that our internal operations and external client systems run flawlessly.

What You’ll Be Doing

• Advanced Troubleshooting: Diagnose, investigate, and resolve 1st to 2nd-line hardware, software, network, and infrastructure issues for both local and remote users.
• Cloud & Infrastructure Management: Maintain and optimize core cloud platforms (Microsoft 365, Azure, Google Workspace) and internal network configurations (VPNs, firewalls, routing).
• Cybersecurity Support: Manage user permissions, enforce security protocols, and ensure system backups and anti-malware tools are active and uncompromised.
• Deployment & Asset Tracking: Set up, configure, and patch new laptops, workstations, and peripherals, maintaining an accurate IT asset inventory.
• Proactive Improvement: Spot systemic tech bottlenecks and recommend innovative hardware or software upgrades to elevate team productivity.

Who You Are

• The Ultimate Technical Sleuth: You don’t just deploy quick fixes; you love figuring out why a system failed and building long-term solutions to stop it from happening again.
• A People Champion: You speak human, not just binary. You can break down complex technical solutions into friendly, clear advice for non-technical colleagues.
• Calm & Resourceful: When an critical system drops, you stay cool, map out a logical restoration plan, and manage expectations with total professionalism.
• Tech-Curious: You naturally stay up-to-date with emerging tech trends, software updates, and IT security best practices.

Your Experience & Skills

• 2+ years of experience in an IT Support, Technical Helpdesk, or Systems Support role.
• Strong proficiency operating across Windows and macOS environments.
• Hands-on administration experience with Microsoft 365, Azure, Active Directory, or AWS.
• Solid understanding of core networking principles (TCP/IP, DNS, DHCP, Lan/Wan).
• Recognized IT certifications (e.g., CompTIA Network+/Security+, Microsoft Certified Associate) are highly desirable.

What We Offer

• The Location: Work from Office 44 in Finnieston—surrounded by Glasgow’s best indie coffee shops, incredible food spots, and excellent transport links.
• Continuous Learning: We back your ambition. We provide financial support and allocated study time for you to achieve further professional IT certifications.
• Modern Tools: Work with premium hardware and the latest software stacks to make your job smoother and more efficient.
• Perks: 25 days annual leave (plus bank holidays), competitive company pension, relaxed dress code, and a vibrant team environment with regular social events.

How to Apply

Ready to take your tech career to the next level with Debonairtechnologies? Click Apply Now and submit your CV along with a short paragraph describing the most satisfying technical challenge you have successfully solved.

Pay: £152,000.00 per year

Benefits:

• Company events
• Financial planning services
• Life insurance
• On-site parking

Work Location: In person