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Full job description
IT Support Analyst (1st/2nd Line, M365)
Great opportunity for a first or second job in IT!
We’re looking for a confident and motivated IT Support Analyst to join our team. This role is ideal for someone early in their IT career who wants to build hands-on experience in Microsoft 365 and develop their technical skills in a supportive environment.
You’ll be supporting users across the business, so strong communication skills and a willingness to engage with people are essential.
This is a full time office based position.
What you’ll be doing
- Providing 1st and 2nd line IT support (helpdesk, phone, email, in person)
- Supporting Microsoft 365 (Teams, SharePoint, Exchange)
- Setting up users, devices and access for starters and leavers
- Troubleshooting hardware, software and basic network issues
- Monitoring systems and escalating issues where needed
- Supporting IT projects and system improvements
What we’re looking for
- Around 1 year’s experience in an IT support role (or strong internship/placement)
- A-levels (or equivalent) as a minimum (IT-related subjects desirable)
- Confident communicator – not afraid to speak to users and build relationships
- Friendly, approachable and customer-focused
- Keen to learn and develop in a fast-paced environment
- Basic understanding of Microsoft 365 and IT support fundamentals
What you’ll get
- Ongoing training, mentoring and support from an experienced team
- Exposure to Microsoft 365 and modern IT environments
- A great opportunity to grow your IT career
- Hands-on experience across support, cloud and projects
About Us
Faithorn Farrell Timms is an award-winning multi-disciplinary Building Surveying practice, recognised for excellence in the social housing and wider public sectors. We are proud of our reputation for delivering outstanding services, fostering innovation, and building long-term client relationships. Our work contributes meaningfully to communities, ensuring buildings are not only fit for purpose but enhance the lives of those who use them.
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Private medical insurance
- Sick pay
Application question(s):
- Are you able to commute to Orpington, Kent?
- Are you happy with a role that requires full time office presence?
- Do you have the right to work in the UK?
Work Location: In person
