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Job description
Vacancy Information
Hourly rate of pay: £15.16 – £16.30
Days and Hours of Work:
Monday – Friday, 09:00-17:00
Starting and finishing times are flexible, and flexi time is applicable.
To start asap.
We are looking for a highly motivated individual with strong customer focus to join our busy IT Team to assist with Incident and Request Management calls to our IT Service Desk. The IT Team provides support to all Services across the Council including schools. While technical skills are important to us, we are looking for people with good communication and problem solving skills who are able to put customers at their ease and explain technical issues in simple terms.
The post will be within our IT Service Desk and End User Platforms team and successful candidates will work both on their own and with colleagues across the service to carry out all aspects of the support lifecycle. This will include logging and triaging calls, providing fixes and work arounds, resolving incidents and requests, and assisting with wider work of the service including participating in technology rollout and refresh projects and undertaking patching and upgrading as necessary.
The successful candidate should be keen to maintain a proactive approach to customer satisfaction, identifying concerns before they become problems and continue to develop their IT skills and keep abreast of the latest technologies.
They will demonstrate strong interpersonal and problem solving skills, be able to manage their time effectively and be equally comfortable working alone or as part of a team. Experience of providing end user support and supporting Microsoft Office is desirable.
Please note that this is an office based role working out of our Headquarters at John Muir House, Haddington.
Job Details
To work as a member of one of the IT Teams with a primary focus on providing first line IT support to all Council staff.
The key areas of responsibilities are:
• Providing Level 1 IT Support and assisting the support efforts of others.
• Staff the IT Service desk.
• Assist with the work of the IT Service.
The post holder will have an excellent customer service focus and problem solving skills.
Please download the Job Outline/Person Specification (available under ‘Job Attachments’) for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every ‘essential’ criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Job Requirements
Relevant Qualifications
Educated to Higher level the Jobholder must have an understanding of IT systems and experience of diagnosing/resolving IT related queries.
Driving Licence
As the duties of this role require you to effectively travel to successfully undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle.*
(*Where a disability precludes you from obtaining a driving licence, ELC will take into account its responsibility to make reasonable adjustments to allow for your disability.)
Level 1 Disclosure Clearance
This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.
Please note:
If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.
Additional Information
For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo
If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link .
If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk
Please note: We do not accept CV’s (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.