IT Support Technician Job at Armagh Full Time

Job Summary

Are you an IT Technician who enjoys solving problems and working directly with customers?

At IT Hub, we deliver reliable, high-quality IT support and managed services to businesses across the UK, Ireland, and Europe. Due to continued growth, we’re expanding our team and looking for a skilled, customer-focused IT professional to provide workshop-based, remote, and onsite technical support across a diverse client base.

This role offers hands-on exposure to a wide range of technologies including Microsoft 365, Azure, networking, virtualisation, and AI-driven tools. You’ll be joining a supportive, fast-paced MSP-style environment where learning, ownership, and progression are actively encouraged.

Key Responsibilities

• Manage and support client networks, servers, and IT systems
• Provide technical support via phone, email, Microsoft Teams, and remote support tools
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain computer hardware, operating systems, and applications
• Manage and support Microsoft Server and Azure environments
• Implement and support Microsoft 365, SharePoint, and Intune solutions
• Design, deploy, and maintain managed network solutions
• Monitor client systems and proactively identify and resolve potential issues
• Ensure systems align with cyber security best practices
• Manage multiple open support tickets and prioritise workloads effectively

What We’re Looking For

Essential Experience & Skills

• 3+ years’ hands-on experience in an IT support, service desk, or infrastructure role
• Strong working knowledge of Windows Server and Azure environments
• Experience managing Microsoft 365 services (Azure AD, Exchange, Teams, SharePoint, Intune)
• Solid understanding of networking fundamentals (routing, VLANs, firewalls, VPNs, managed switches)
• Confident communicator with strong customer-facing skills
• Ability to work independently, manage priorities, and take ownership of issues
• Full, clean UK driving licence

Nice to Have (But Not Essential)

• Experience with virtualisation technologies (Hyper-V, VMware)
• Familiarity with Microsoft Copilot or other AI-assisted productivity tools
• Previous experience working in an MSP or multi-client environment

What We Offer

• Training and certification support to help you grow your skills
• Exposure to a wide range of technologies, clients, and industries
• Supportive, collaborative team environment
• Clear career progression within a growing, forward-thinking company

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Work Location: In person