IT Support Technician Job at Kingston Upon Thames, Surrey Full Time

You will provide first-line support to staff, ensuring the smooth operation of our IT systems and delivering excellent customer service.

Working as part of the IT team, the key responsibilities for this role include:

• Responding to IT support requests via phone, email, and ticketing system
• Diagnosing and resolving hardware, software, and network issues
• Setting up and configuring laptops, desktops, and mobile devices
• Assisting with user account management and password resets

We are interested in applications from individuals who can demonstrate a good level of technical competence, and with experience of working with Windows operating systems, Microsoft Office, and who are familiar with networking concepts (Wi Fi, LAN). You will also be able to demonstrate strong problem solving skills and attention to detail, excellent communication and customer service skills, and the ability to work independently and as part of a team.

The role is offered on a part time, permanent contract working 8am 4pm, Monday to Friday, term time only based on the school site. Flexibility is required as there may be technical event support outside of the core school hours which would be discussed and agreed in advance with the Director of IT. An additional two weeks would be worked in the school holidays as agreed with the Director of IT.

The closing date for applications is Friday, 5th June 2026 at 9am. The school reserves the right to commence the interview process at any time prior to the closing date so early application is recommended.

Prior to interview, an online search will be conducted to identify any past or current incidents or issues that might affect your suitability to work with children and undertake this role. This is in line with guidance in Keeping Children Safe in Education. Please note this online search will be carried out only on publicly available information and will be limited to issues relating to your suitability to work with children and/or in a school environment. Issues that arise will not automatically be a bar to your employment at this school.

Kingston Grammar School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).

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