IT Support Technician Job at Leeds, Yorkshire Full Time NEW

We have an exciting opportunity for aIT Support Technician to join our existing team at our Head Office in Leeds.

This is a full-time (Monday to Friday) role based on site at our Leeds headquarters, this role is ideal for an IT Support engineer with 1 to 2 years’ experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills.

Your Duties and Responsibilities:

• To provide technical hands-on support, answering support queries either in person or via phone or ITSM system.
• To maintain a high degree of customer service for all support queries.
• To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
• To log all calls on the ITSM system and maintain full documentation.
• Respond to enquiries from clients and help them resolve any hardware or software problems.
• Support users in the use of Computer equipment by providing necessary training and advice.
• Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead.
• Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached.
• To allocate more complex service issues to the relevant IT Support team member.
• Raise any security concerns to the IT Project & Support Team Lead.
• Maintain reports and logs in line with departmental policy.
• Obtain quotes and process orders in line with departmental policy.
• Managing IT Stock – Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date.
• Setting up and configuring new laptops, desktops & mobile devices.
• Installing authorised software to laptops, desktops & mobile devices.
• Configure/maintain computer systems, networks and peripherals as instructed.
• Assist the team with keeping the IT office in a tidy state by following asset disposal procedures (WEEE) and disposing of IT Waste when required.
• If required undertake trips to other sites/data centre including staying overnight where appropriate.
• Be willing to undertake reasonable unpaid overtime.
• Any other duties as requested by the IT Project & Support Team Lead.
• Keep abreast of IT Trends and engage with IT Project & Support Team Lead to develop personal development plans.

Required Skills and Experience:

• Windows desktop support and administration
• Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones.
• Active Directory user account creations, password resets and group management.
• Office 365 User account creations, group management, licence management
• Exceptional Customer Service skills
• Confidence in dealing with users of varying levels both face to face and over the phone.
• Experience working within IT service delivery. Either at an MSP or providing internal IT Support.
• Excellent troubleshooting and problem-solving skills.
• Excellent ability to transfer knowledge within a team.
• Basic networking awareness – DHCP, DNS, WAN/LAN Troubleshooting

Desired but not Required Skills:

• Level 2 – 3 IT Qualification or equivalent demonstrable experience
• CompTIA A+ or similar training
• CompTIA Network+ or similar training
• Microsoft 365 Fundamentals
• ITIL Foundation Certification
• Windows Server administration
• Basic awareness of cybersecurity and service desk processes (ITL Foundation)
• Full UK Drivers licence

How to Apply

We’d love to have you on our team! To apply, please complete an application form and submit your CV below. Alternatively, download an application form and email . Due to the high volume of applications, we anticipate we will receive for this role, in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.

By submitting your enquiry you agree to be contacted by Steeper and for your details to be shared within the company.

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About Steeper

Steeper Group is a privately-owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award-winning products.

We are a true leader in our market. From humble beginnings, we have grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products. Uniquely, we combine age-old craft skills with the latest innovations in manufacturing and materials.

Steeper’s vision is to create life’s turning points, together. We aim to do this with innovative prosthetic, orthotic and accessible technology products and services.

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