IT Support Technician Job at Scotland,Midlothian Full Time

Starting out your IT career and looking for a role where you can learn fast, gain hands-on experience and work with a supportive team?
Looking for a friendly and motivated IT Support Technician to join a growing business and become the first point of contact for technical support across the company.
With around 200 employees and a close-knit IT team of 5, this is a fantastic opportunity for a recent graduate with internship, placement year or some early industry experience who wants to build a long-term career in IT support.
Responsibilities
*Providing 1st line IT support to internal users
*Troubleshooting laptops, Microsoft environments, hardware and basic network issues
*Managing support tickets via Freshdesk
*Supporting onboarding, laptop setup, hardware refreshes and asset management
*Assisting with Intune, mobile devices and meeting room technology
*Prioritising and escalating tickets where required
What We’re Looking For
*Strong communication and customer service skills
*Some previous IT support experience
*Patient, approachable and keen to learn
*Understanding of how an IT helpdesk works
*Exposure to ticketing systems, Microsoft technologies, Intune/MDM, troubleshooting and networking
Sounds like you and want to find out more? Apply online or message Alasdair Walker from Be-IT for more information.