IT Support Technician, Ops Tech Solutions (OTS) Job at Wakefield, Yorkshire Full Time

Job ID: Amazon UK Services Ltd.

IT Technicians in Amazon’s Operations teams don’t have traditional office roles – they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications.

Key Responsibilities

• Support local users by installing, supporting and fixing issues on the IT infrastructure, end user devices and applications
• Manage tickets, providing both first and second line support
• Provide proactive maintenance to maximise the availability of all IT equipment
• Implement projects and deliver innovations together with other IT Service colleagues

A Day in the Life

From day one, you’ll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. If you enjoy a fast paced environment, this is a fantastic opportunity. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible.

About the Team

Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’s global operations. Maintaining, upgrading and protecting the IT infrastructure and end user devices of one of the world’s largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end users. Amazon’s OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption.

Basic Qualifications

• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Experience with network troubleshooting and support
• Valid and active driver’s license
• Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle
• Experience communicating clearly and concisely with leadership, stakeholders, and cross functional teams
• Experience in English language communication skills, both written and verbal
• Relevant experience of using hardware and software including Microsoft Office or Windows in an IT role

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service
• Bachelor’s degree in computer science, computer engineering, or related technical field
• Experience as a network engineer with deployments for large scale networks in a corporate environment and hands on experience in physical infrastructure installations including hardware integration, racking, and cabling
• Experience creating process improvement procedures
• Experience in clear and precise writing

Equal Opportunity Employment

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice: to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.