IT Support (Temp) Job at England,East of England,Norfolk,Norwich Full Time

I’m supporting a growing, international organisation looking for an IT Service Desk Analyst to provide interim support within a busy and collaborative IT team. This is a hands-on role focused on delivering day-to-day IT support across a multi-site user base.

Key Responsibilities
*Provide 1st & 2nd line support via tickets, phone, Teams and walk-ups
*Troubleshoot hardware, software and end-user issues across laptops, mobile devices and applications
*Monitor and manage tickets within a service desk system, ensuring SLAs and response times are met
*Set up and configure new user devices and accounts
*Work closely with wider IT teams to escalate and resolve more complex issues
*Maintain accurate documentation and contribute to knowledge base improvements
*Support continuous improvement of the service desk and user experience

Experience Required
*3–4 years’ experience in IT Service Desk or IT Support roles
*Strong troubleshooting skills across Windows, Office 365 and general IT hardware
*Exposure to cloud environments such as Azure and Intune
*Structured and process-driven approach, with awareness of audit and compliance
*Strong communication and customer service skills, with the ability to manage a busy workload

Apply Now!