IT Systems Engineer Job at Harborne, Birmingham, UK Full Time NEW

We are looking for a proactive and values driven IT Systems Engineer to design, secure, and maintain business-critical systems. To work closely with QACE and QAC to support the following environments;

1. QAC – Enterprises – All Formats, which is a transcription service with a separate IT infrastructure to maintain industry standards (e.g. PCI DSS, ISO27001, Cyber Essentials).

2. Queen Alexandra Charity– the wider organisation, which includes QAC College (education environment).

While the primary focus is expected to be on QACE, there may be periods where the emphasis shifts toward QAC, working with the QAC IT team to provide technical expertise, guidance and support depending on business needs.

Salary
£41885.48 – £51,717.12 p.a* (PP22 – M9)
*Dependant on qualifications, knowledge & experience.

Hours
37 hours per week/52 weeks per year
These hours would be actioned any time between 7.00am to 19.00pm
Participation in out of hours emergency work to support critical systems (out of hours work may include, evenings and/or weekends).

Interview Date – Monday 11th May 2026

Essential Criteria

• Relevant industry qualifications (e.g., MSP, Security+, CCNA, Palo Alto)
• 5+ years’ experience building, administrating, hardening, upgrades, troubleshooting;
  o Backup infrastructure
  o Network Infrastructure (inc network segmentation)
  o Servers (Hyper v, Windows, Linux)
  o Cloud Services (e.g. Entra, MS365) o On prem Services (Active Directory, SIEM, Print, Access Control, CCTV)
  o Perform hardware lifecycle tasks, including OS installation and upgrades, patch management, development, security hardening and testing compatibility (Windows 11, Windows server, NAS, Network Infrastructure)
  o Manage software licenses
• Practical experience of:
  o Cyber Security best practices
  § SIEM, Identify Access Management, TLS, certificates, HSM/key management basics, and secure cipher suites, Endpoint Protection, vulnerability assessment and Patch Management.
• Demonstrable knowledge of PCI DSS and ISO 27001 concepts
• Security-first mindset, with strong problem-solving skills and attention to detail 
• Ability to interpret standards and translate them into practical, automated controls
• Strong written and verbal communication skills 
• Able to produce high quality, clear documentation and guidance
• Ability to manage key stakeholder relationships across a range of functions (Operations, Security, Audit)
• Action-orientated, with the ability to take ownership. Comfortable operating in high-availability environments
• Strong commitment to equality, diversity and inclusion. Identifies with and demonstrates QAC Vision and Values and FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement)
• Ability to work flexibly, including as part of out of hours cover 
• Car driver, clean current driving licence and access to own vehicle 

For a full account please refer to the job description found on the QAC Website