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Full job description A market-leading organisation is seeking a personable and forward-thinking IT Systems Manager to join its team based in Stoke-on-Trent. Please note, this role is fully office based, five days per week.
This is a business-critical position offering the opportunity to play a key role in shaping how the organisation operates through technology, systems, and data. It will suit someone who enjoys improving processes, driving positive change, and delivering smarter, more effective ways of working across the business.
You will take ownership of core business systems and applications, ensuring they continue to support the organisation effectively while identifying opportunities for improvement, integration, and innovation. Working closely with teams across the business, you will gain a strong understanding of operational challenges and help deliver practical technology and data solutions that improve efficiency, reporting, decision-making, and the overall user experience.
Alongside the day-to-day management and support of business systems, you will contribute to wider digital improvement initiatives, helping to streamline processes, improve data quality, enhance reporting capability, and support informed operational and commercial decision-making. You will also play an important role in supporting system integrations and ensuring data remains accurate, reliable, and accessible across the organisation.
Acting as a trusted point of contact for users across the business, you will provide guidance, troubleshooting support, and training while helping colleagues maximise the value of the systems and data they use every day.
To be considered for this role, you must possess a strong blend of technical capability, commercial awareness, and excellent interpersonal skills. You should be comfortable managing projects, working with third-party suppliers, and leading system enhancements from concept through to delivery. Strong problem-solving ability, a proactive mindset, and a passion for continuous improvement are essential.
This role would suit an experienced systems professional who enjoys variety, collaboration, and having a genuine impact on business operations. Previous experience working with ERP, CRM, or other business-critical systems is highly desirable, alongside exposure to reporting tools, system integrations, data management, or business intelligence environments.
This is an excellent opportunity to join a successful and evolving organisation where you can make a visible impact and help shape future business improvements.