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Job Description
IT Technician – 1st & 2nd Line Support
Camberley
£26,777 – £28,686
- Generous Pension
- 34 days holiday
- Ongoing Training & Development
- Recognition Policies
- Staff Discount Platform
- Free On-site Parking
- Occupational Sick Pay
- Family-friendly Policies
- Work-life Balance
Are you currently working in IT support, providing first or second line support in a school or business environment? Would you like to join a forward thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high performing team?
This school trust is a forward thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike.
In this role, you’ll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You’ll work closely with the IT Lead and support teams to deliver high quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with first line experience who wants to develop second line skills. This is a fully onsite role; you will be in Camberley every day.
Responsibilities
- Respond to service desk tickets within agreed timeframes
- Support installation, configuration, commissioning, and maintenance of IT systems and software
- Monitor and maintain hardware in good working order, performing basic repairs as needed
- Assist in troubleshooting and resolving IT issues to ensure minimal disruption
- Support the implementation of IT projects and initiatives
- Promote safe and secure IT use and contribute to safeguarding compliance
Qualifications
- Experience in first line IT support, with the willingness and drive to develop second line support skills
- Strong technical knowledge and problem solving ability
- Professional, proactive, and collaborative approach
- Confident working independently and as part of a team
- Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence
We are an equal opportunities company and welcome applications from all suitable candidates.