Log In
Sign Up
Full job descriptionA Japanese IT company is currently recruiting a Japanese speaking IT Support Engineer to join their infrastructure support team in London.
In this role, you will be responsible for providing first-level technical support to end users,
ensuring timely resolution of IT-related issues and maintaining a high level of
customer satisfaction.
The role will suit someone who has +3 years of IT engineer experience.
There may be opportunities for business travel within London, and to other overseas locations.
In this role, you will be responsible for providing first-level technical support to end users,
ensuring timely resolution of IT-related issues and maintaining a high level of
customer satisfaction.
The role will suit someone who has +3 years of IT engineer experience.
There may be opportunities for business travel within London, and to other overseas locations.
——————————————-
Eligible applicants:
– (O) Eligible visa: Permanent residence, Spouse, Partner, YMS, Graduate
– (X) NOT eligible: Student visa, Requiring visa sponsorship
Work type: Hybrid working e (2 days in office, 3 days remote; onsite visits as required)
Visa support: Visa support may be considered depending on experience
——————————————-
TYPE: Permanent, full-time
WORKING HOURS: 9:00–17:00 from Monday to Friday
(*A shift from 7:00 a.m. to 3:00 p.m. required for specific clients)
SALARY: £28–33k, depending on experience
START: ASAP
LOCATION: London
IT Helpdesk Engineer – Main Responsibilities:
• Provide first-line support for hardware, software, and network-related issues
• Respond to user inquiries via phone, email, and ticketing system
• Diagnose and troubleshoot technical problems following standard procedures
• Escalate unresolved issues to second- or third-level support teams
• Document incidents, service requests, and resolutions accurately
IT Helpdesk Engineer – Ideal Candidate:
• At least 3 years of IT engineer experience
• Basic knowledge of operating systems (Windows)
• Familiarity with Microsoft 365 and common business applications
• Business level of fluency in both English and Japanese
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Problem-solving mindset
• Experience with cloud platforms (AWS, Azure) or operating network equipment would be advantageous
We may consider applications from people on YMS and graduate visas, depending on their experience.
For LinkedIn
When contacting us, please include the job reference number (Ref: MK47295) at the top of your message.
If your application is successful, you will be contacted within two business days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
