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Full job description
Junior IT / AV Service Engineer – Basingstoke / Sunbury (split-site) – £27,000 – £35,000 + benefitsWe’re working with a leading technology services provider supporting a high-profile enterprise environment, and we’re looking for a Junior IT / AV Service Engineer to join the team.
This is a great opportunity for someone early in their career to build hands-on experience across IT support and Audio Visual (AV) technologies, particularly within modern collaboration environments.
What you’ll be doing*Providing remote support for AV and IT issues (Teams rooms, conferencing tech, endpoints)
*Troubleshooting audio, video and connectivity problems for end users
*Managing support tickets (phone, email, IM)
*Supporting engineers with installations and upgrades (testing and staging kit)
*Monitoring systems and responding to alerts
*Maintaining accurate asset and system records
*Working closely with on-site engineers and third-party suppliers
What we’re looking for*Some experience in IT support, service desk or AV support
*Exposure to Microsoft Teams / video conferencing tools
*Basic knowledge of hardware, PCs or AV equipment
*Strong troubleshooting mindset and customer service skills
*Interest in AV / collaboration technology (training provided)
*Willingness to work across both Basingstoke & Sunbury sites
Guidant, Carbon60, Lorien & SRG – The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.