Junior IT Support Technician – Swindon Job at Swindon, Wiltshire Full Time

£25,000-£28,000 Salary – Swindon – Fully Onsite

Are you an up and coming IT Support professional looking to take the next step in your career? I’m currently supporting an organisation that’s bringing in a Junior IT Support Engineer to be the first point of contact for all internal technical queries. If you enjoy problem solving, helping users, and want to build a strong foundation in IT, this is a great opportunity to learn and progress quickly.

Roles/Responsibilities:

• Act as the first point of contact for all user IT queries
• Diagnose and resolve common issues across desktops, laptops, software and peripherals
• Pass on more complex or long-running issues to the 2nd Line function
• Contribute to internal documentation and “how to” guidance
• Support account setups, permissions, device preparation, and other onboarding tasks
• Follow established IT processes to ensure smooth day to day operations

What They Are Looking For:

• Around 1-2 years’ experience in a customer-facing IT support or service desk role
• Confident working with Windows, Office 365, Active Directory and basic networking principlesExperience using any recognised ticketing system
• Comfortable speaking with users at all levels and explaining fixes clearly
• Strong attention to detail and a methodical, organised approach
• CompTIA A+, Network+ or similar qualifications are beneficial

Nice to Have:

• Awareness of basic networking concepts
• Previous exposure to user management or permissions
• A willingness to learn, develop and take on new challenges

This is an exciting opportunity to progress in your IT career.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Tenure: Permanent
Salary: £25000 – £28000 per annum + Pension, Free parking, Incentives, Events
Location: Swindon, Wiltshire