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Full job description
Account Manager – Coffee & Food Service
Location: Shoreditch, London (Hybrid)
Salary: £50,000 – £80,000 Base + Bonus
Sector: Coffee / Food Service / FMCG
The Opportunity: You know coffee. You know customers. Now grow something special.
This is a rare opportunity to join a premium, values-led coffee business with deep roots and massive ambitions. Our client has been a staple in the coffee world for more than a century, and their UK presence is currently in “hyper-growth” mode-doubling revenue from £12M to £25M in the last year alone.
We are looking for an experienced Account Manager from the coffee world who can take ownership of a significant existing customer base and turn strong relationships into long-term growth.
The Role
You won’t be starting from zero. You will be handed a high-performing portfolio worth approximately £12M in existing revenue, acting as a trusted partner to major customers across the UK out-of-home and food service sectors.
What you’ll be doing:
- Portfolio Ownership: Managing half of the UK’s existing revenue, ensuring excellent service and strong commercial performance.
- Strategic Development: Identifying growth opportunities within your accounts-optimizing volume, product mix, and long-term equipment partnerships.
- Relationship Building: Connecting with decision-makers who care about quality and sustainability (think major high-street names and travel hubs).
- Brand Ambassadorship: Representing a respected global brand with authenticity and passion in their “fancy” new Shoreditch office.
- International Reach: Traveling to historic roasteries in Sweden and Norway to immerse yourself in the craft and culture.
What We’re Looking For
We want someone on an “upward curve”-passionate, energetic, and ready to learn the company’s unique way of working.
- Coffee Industry Experience (Essential): You must speak the “language of coffee.” Whether you’ve worked for a major player like Nestlé, Lavazza, or Illy, or a high-growth independent roastery, you understand the B2B coffee market.
- The “Hybrid” Mindset: You are 50% Account Manager (nurturing relationships) and 50% Strategic Hunter (finding growth within those accounts).
- Early to Mid-Career Focus: We are looking for someone with 2-10 years of experience who wants a long-term career path rather than someone nearing the end of their career.
- Commercial Acumen: You understand that great coffee is a business. You can manage a £12M+ portfolio with confidence and precision.
What’s on Offer
- Competitive Pay: £50,000 – £70,000 base salary (commensurate with experience).
- Bonus: A discretionary bonus scheme that values your contribution to the business.
- Hybrid Flexibility: A balance of Shoreditch office days and client visits. As long as you are seeing customers, your schedule is yours to manage.
- Purpose-Driven Culture: Work with a brand that values people and sustainability over just hitting “numbers.”
- Travel: Opportunity to visit international sites and manage customers across the UK and Ireland.