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Full job descriptionThe Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walk-ups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site. This role requires you to be fully office based Monday-Friday.
Responsibilities:
*Deskside support – troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
*Be a local point of contact for the technical teams and provide remote hands as required
*Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices
*Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required
*Proactively keep the colleagues you are supporting informed of any progress on their incident/service request
*Stock management
*Responsible for the New Joiner/ Leaver/ Mover tasks
*Travel to offices to provide on-site support and provide remote hands as required
*Track and document details of work performed including resolution steps in the ITSM
*Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date
*Maintain Knowledge Base articles in our ITSM
*Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages
Knowledge, Skills & Experience:
Will have a proven background in information technology and will possess the following skills and experience:
*Dynamic personality with the desire to own incidents through to resolution
*Excellent communication skills, both written and oral
*Flexible approach to work with the ability to work effectively under pressure
*Encourages Co-Operative Working
*Ability to work in a fast-paced and dynamic environment
Who are we looking for?
*We don’t have a type. We believe our differences are our strength; varied cultures, approaches and experiences can only benefit us.
What do we offer?
*You can be yourself: It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.
*Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits ¦ Fieldfisher.
*Location: Located in Belfast City Centre with excellent commuter links and parking nearby.
*Nurturing your talent: Take a ’build a career’ approach to your training. You’ll be on a pathway but free to wander if you see something you’d like to study more closely.
*Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.
Inclusion is not exclusive:
If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.
We will provide the equipment to allow you to shine at the interview and beyond. Just let us know what you need.