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Operations ManagerContract: EducationLocation: Weybridge / London – primarily covering sites across West SussexHours of work: 37.5Contract Type: PermanentWe are seeking an Operations Manager to oversee the day-to-day management of multiple school catering locations, ensuring the safe and consistent delivery of our food service.You will lead your teams to deliver and exceed operational budgets and KPIs, while embedding the highest standards of compliance, safety and service quality.Location: Primarily based on school sites across West Sussex, with occasional travel to Weybridge and London (E14 9SH), and some remote workingJob DescriptionWe are seeking an Operations Manager to oversee the day-to-day management of multiple school catering locations, ensuring the safe and consistent delivery of our food service.You will lead your teams to deliver and exceed operational budgets and KPIs, while embedding the highest standards of compliance, safety and service quality.Key ResponsibilitiesTake personal responsibility for your own health and safety and that of others, creating a culture of safety excellence.Own and manage any health, safety or food safety issues identified through audits, inspections or events, ensuring effective improvements.Ensure full team compliance with Food Policies, including cultural, religious, ethnic, allergy and special diet requirements.Work with peers, customers and internal performance teams to develop menus based on operational and customer feedback.Maintain full knowledge of tender proposals and contracts, ensuring all commitments and promises are delivered.Build and maintain positive client relationships, attending scheduled meetings and managing agreed outcomes.Proactively plan succession, support staff progression and uphold all HR policies and procedures.Develop and implement operational improvements to drive standards, performance and consistency across all sites.Professional and Personal Competencies/QualificationsLevel 3 (or above) Food Safety Certificate and Intermediate Health & Safety qualification.Experience at Area Manager level in the food or hospitality sector, ideally with school catering and multi-site management.Proven experience managing a full Profit & Loss account.Excellent presentation and communication skills.Ability to work under pressure, using initiative to solve problems effectively.Demonstrated ability to manage, lead and motivate teams.Strong working knowledge of Microsoft Word, Excel and PowerPoint.Solid financial and commercial acumen.Must hold UK driving licence – for travel.The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,#aplacetobeyou,#facilitiesmanagementISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
