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Job Description
Network & Wireless Infrastructure Field Support Engineer
Central London (Hybrid / Field-Based)
Salary: circa 50,000 plus benefits
Corporate wireless infrastructure support
A leading provider of WiFi, high-speed internet and workspace management software to over 10,000 clients across the UK.
Reliable connectivity and smart building technology are mission-critical to their success-so they rely on my client to deliver exceptional service and keep their operations running smoothly.
The Role
We’re looking for an experienced Network & Wireless Infrastructure Field Engineer to visit my clients London-based customers.
This is a field-focused role, where you’ll spend much of your time on-site delivering support and installations, alongside remote working from home or our London office.
You’ll be part of a highly skilled team and will play a key role in delivering a premium, customer-facing technical service.
Key Responsibilities
Support & Incident Management
- Take ownership of on-site fault tickets from diagnosis through to resolution
- Work closely with escalation teams when required
- Deliver a high-quality, customer-focused support experience
Project Delivery
- Carry out on-site installations alongside project leads
- Perform testing, validation, and quality assurance
- Ensure smooth deployment of network and wireless solutions
Wireless Technical Leadership
- Act as a senior point of expertise for wireless technologies
- Support and mentor other engineers
- Contribute to improving wireless support standards and practices
Team Collaboration
- Support helpdesk tickets when not on-site
- Assist with planning future installations and site visits
Essential Skills & Experience
- Proven experience supporting commercial network and wireless infrastructure
- Strong customer-facing experience, including on-site support
- Ability to work independently and take ownership of issues
Technical Skills
- Strong knowledge of networking fundamentals (TCP/IP, routing, firewalls)
- Infrastructure wireless support
- Experience with managed wireless solutions and deployments
- Wireless expertise including:
- Site surveys
- Signal troubleshooting
- Authentication protocols
- Installation planning
- Experience with:
- VLANs
- VoIP systems
- Internet connectivity (ADSL, leased lines, etc.)
- Helpdesk/ticketing systems and SLA environments
- Rack installations, comms rooms, and structured cabling
If you would like to be considered for this position then please contact Tom Rayner on (phone number removed) or email (url removed) for consideration
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.